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295 Hartford Turnpike Reviews
Read reviews from customers who used our services at 295 Hartford Turnpike
Total reviews
97
Average Rating
4.6/5
Pam F,
Customer service response - We're over the moon that you had a 5-star experience! Thank you for taking the time to share your positive rating for Sears Appliance Repair. Your satisfaction is our top priority, and we're here whenever you need us.
Sears Home Services on 1706000055389
Very quick and professional.
Michael H,
Customer service response - Thank you for taking the time to leave a review. We are glad to hear that our service was quick and professional. We appreciate your feedback.
Sears Home Services on 1707467418175
Frank G,
Customer service response - We're over the moon that you had a 5-star experience! Thank you for taking the time to share your positive rating for Sears Appliance Repair. Your satisfaction is our top priority, and we're here whenever you need us.
Sears Home Services on 1706252237697
Claudia S,
Edward came and assessed the situation and had the issue with my dryer completed within minutes. He was very courteous and answered my questions.
cindy W,
Awesome as always. Great job!
Modern I,
Excellent service but rates are too high.
Matt P,
Customer service response - Thank you for your feedback, Matt! We're glad you found our service excellent and appreciate your input on our rates.
Sears Home Services on 1753230354383
The first 3 appointments to fix my leaking refrigerator, on one showed up and there was no phone call of explanation. I could not discuss the disconnect because I could only converse with a recording (no human). When a repair man finally came - he did an excellent job. Quick and efficient. Problem was solved, no muss no fuss.
EDWARD S,
Customer service response - We apologize for the missed appointments and communication issues, Edward. We're glad the technician resolved the problem efficiently and appreciate your patience.
Sears Home Services on 1747788743928
The Technician was fabulous; knowledgeable, friendly and efficient. The communication however through the portal is terrible. Chat is with a ChatBot, not a live person. My appointment was rescheduled at 4:50pm the day of my appointment, after I had taken the day off from work so I could be available all day. There is no one to communicate with. You just receive an auto text.
Bridget R,
Customer service response - We apologize for the inconvenience you experienced with our communication system, Bridget. We're glad to hear you were pleased with the technician's service and appreciate your feedback as we work to improve our processes.
Sears Home Services on 1726023708540
Technician was amazing! AI experience was an absolute nightmare.
melissa C,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1760404075711
