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295 Hartford Turnpike Reviews
Read reviews from customers who used our services at 295 Hartford Turnpike
Total reviews
105
Average Rating
4.6/5
Awesome as always. Great job!
Modern I,
karen M,
Customer service response - Thanks for the great rating ! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1785459042756
Excellent service but rates are too high.
Matt P,
Customer service response - Thank you for your feedback, Matt! We're glad you found our service excellent and appreciate your input on our rates.
Sears Home Services on 1753230354383
The first 3 appointments to fix my leaking refrigerator, on one showed up and there was no phone call of explanation. I could not discuss the disconnect because I could only converse with a recording (no human). When a repair man finally came - he did an excellent job. Quick and efficient. Problem was solved, no muss no fuss.
EDWARD S,
Customer service response - We apologize for the missed appointments and communication issues, Edward. We're glad the technician resolved the problem efficiently and appreciate your patience.
Sears Home Services on 1747788743928
The Technician was fabulous; knowledgeable, friendly and efficient. The communication however through the portal is terrible. Chat is with a ChatBot, not a live person. My appointment was rescheduled at 4:50pm the day of my appointment, after I had taken the day off from work so I could be available all day. There is no one to communicate with. You just receive an auto text.
Bridget R,
Customer service response - We apologize for the inconvenience you experienced with our communication system, Bridget. We're glad to hear you were pleased with the technician's service and appreciate your feedback as we work to improve our processes.
Sears Home Services on 1726023708540
Ray H,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1785196737490
Technician was amazing! AI experience was an absolute nightmare.
melissa C,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1760404075711
Refrigerator stopped cooling paided 740 dollars for repair missed one day of work to have someone look at it for under 5 minutes then had to wait another week for the repair Refrigerator still does not cooling
Michael L,
Customer service response - We apologize for the trouble you've faced, Michael. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1781666713678
I will never do repairs with this company again, worse service ever. The repair guy was fine, but dealing with all the AI stuff was really bad. I was told when I set up the date for service that both my washer and dryer would be done on the same day. They were not. You get a 8 to 5 time slot. So, now you wait all day. They only have 1 repair guy for half the state. I think my time is worth more than that. I have more complaints, but it's not worth it anymore. I am done.
Cindy T,
Customer service response - We apologize for the trouble you've faced, Cindy. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1780276590365
It's a shame you won't order OEM parts from the very beginning but try to cheap out with aftermarket parts. Was it REALLY worth it? This is the 5th or 6th time this repair person was here in two months we have not had a washing machine. All over a motor. This could have so easily been resolved in one shot, rather than 5-6 attempts over 8 weeks. Sorry but this is just crazy. You're trying to save a few dollars and look at the gas, and time you had to pay for 5-6 repairs for one problem. Could have saved SO much time and money just buying the right part and telling ALL your mechanics, hey guys... you have the LIBERTY to do it once, do it right the first time.
Michael S,
Customer service response - We apologize for the trouble you've faced, Michael. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1779064718041
