190 Buckland Hills Dr Reviews
Showing most recent reviews from verified customers of Sears Home Services
Jennifer C
The technicians are great. The customer service is absolutely abysmal. No communication and when they do, they try to tell you what you want to hear rather than reality. Took over 2 months for them to repair the oven
Customer service response - We're glad to hear that you were pleased with our technicians, but we sincerely apologize for the issues you experienced with our customer service and communication. We appreciate your feedback and will work to improve our processes.
Sears Home Services on June 03, 2024
Michael R
Customer service response - A big thank you, Michael, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on June 03, 2024
Debra D
Customer service response - A big thank you, Debra, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on May 28, 2024
Kaitlin S
Kevin was prompt, thorough, worked quickly, and was friendly through the whole visit. I don’t know what I’d do without him!! Thank you!!
Customer service response - We're thrilled to hear that Kevin provided such excellent service! Thank you for your kind words and for choosing us for your appliance repair needs.
Sears Home Services on May 20, 2024
Lisbeth H
I would like to thank Steve from A&E services from Sears for Being able to schedule us today when the parts came in he did such a great job. I am very thankful that my refrigerator is up and running.
Customer service response - Thank you for your kind words! We're thrilled to hear that Steve was able to help get your refrigerator running smoothly again.
Sears Home Services on May 19, 2024
Chris H
Customer service response - Thank you so much for the fantastic 5-star rating, Chris! We're genuinely delighted to hear that your Sears Appliance Repair experience brought a smile to your face. Should you need any more assistance or have questions down the road, we're here for you!
Sears Home Services on March 28, 2024
Bibek R
knowledgeable, quick and professional!
Customer service response - We're thrilled to know that our efficient team and professionalism met your expectations. Thank you so much for appreciating us!
Sears Home Services on March 14, 2024
John
I was able to follow my tech and knew about when he would arrive. This allowed me to stay at work as long as possible. He was efficient and neat while he was in my home. He explained what the problem was, gave me a quote and once approved by me went straight to work on my repair. He was in and out in under an hour. Very polite and professional
Customer service response - We are thrilled to hear that our technician provided efficient and professional service, keeping you informed throughout the process. Thank you for taking the time to share your positive experience with us!
Sears Home Services on February 22, 2024
Jeffery S
Customer service response - A big thank you, Jeffery, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.
Sears Home Services on February 04, 2024
David J
Knowledgeable, efficient and explained everything so I could understand the issue and resolution.
Customer service response - Thank you for taking the time to leave a review! We are glad to hear that you found our technicians knowledgeable, efficient, and that they explained everything clearly. We appreciate your feedback.
Sears Home Services on February 08, 2024
