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190 Buckland Hills Dr Reviews
Read reviews from customers who used our services at 190 Buckland Hills Dr
Total reviews
254
Average Rating
4.1/5
Hoang H,
Customer service response - Hoang, we are sorry to hear that you did not have a positive experience with Sears Appliance Repair. If you would like us to look into your situation further, please send us a message at https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.
Sears Home Services on 1717401166180
No one showed up wasted my day. Drove 150 miles don't waste your time very unprofessional.
Lou D,
Luz M,
Customer service response - Clearly we missed the mark and would love more feedback from you as to how we may earn 5 stars. If you wish to share more, please follow this link: https://fs19.formsite.com/wgott1/SHSSuggestionForm/index.html ^KL
Sears Home Services on 1513252800000
They gave us an appointment time of between 8am and 5 pm on a Friday. He showed up 6:30PM in the middle of dinner. There for about 1/2 hour to service two air handlers and two condensers. Never checked coolant level just temperature of air coming out of vents and rate of air return to returns. He did not even open the air handler to see if there was dirt or anything blocking the internal coils like they had done in the past. Not impressed.
Scott O,
Customer service response - Hi Scott, we are sorry to hear that you have not been receiving the assistance or guidance that you were expecting with this repair of your unit. We greatly appreciate you bringing this experience to our attention. We would like to look into this deeper on your behalf to ensure this gets repaired if you are willing to give us another chance. Please send an email to [email protected] with the full name, phone number, and address tied to this service along with a copy of your review for us to look into and help more. Thank you. We look forward to hearing from you.
Sears Home Services on 1576324800000
Too quick for 4 appliances. When testing the washer and dryer on the spin cycle, no clothes were in the machines. How can you tell if the machine is off balance without any weight? When asked if the oven temp was off, he said yes 5 degrees. When I asked if it was low or high, he stumbled to answer me. Pointed out an issue with the refrigerator and he said, wait a couple of days if there's still an issue, call for repair service.
Steve G,
Customer service response - Thank you for sharing your review, Steve. We are sorry to hear that you were not pleased with our service. We take all reviews as feedback on how we can improve our service. If you still need assistance to resolve your concerns please email the name, address, and phone number that is associated with the service order to [email protected] and we will be able to see how we can help out. Thank you.
Sears Home Services on 1607947200000
This review is for a Washer/Dryer tune up. The services performed did not meet the expectation of the description of the services communicated over the phone. Few examples: I was told there would be a full cleaning around the appliances. The tech only vacuumed what could be reached (front and one side). To me, "around" means taking an effort to pull out the appliances and do a full front, side and back cleaning. I was told the dryer vent would be cleaned both inside and outside. The tech made no effort to clean the outside, said they were not allowed. Given the quality of the service provided, it was not worth the charge. I will pass on this next time it is offered.
Mike L,
Mike M,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1784249140878
Not a great & pleasant experience with the technician.
Anshuman U,
Customer service response - We apologize for the trouble you've faced, Anshuman. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1781742086920
Mark doesn’t seem to like his job. Initial visit complained he was during a rental and had no parts. I had to provide him with a step stool. After repair, the door isn’t flush, he said, “well the screws went in and it works”. I’m not very pleased with the response or result
Judy D,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1780879613046
Very bad experience. They canceled on me twice, even on the same day of the appointment, causing me to lose nearly 15 days. A complete lack of seriousness and professionalism. Do not trust this company if you value your time; there are much better options.
Jorge G,
Customer service response - We apologize for the trouble you've faced, Jorge. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1778114233284
