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190 Buckland Hills Dr Reviews
Read reviews from customers who used our services at 190 Buckland Hills Dr
Total reviews
246
Average Rating
4.1/5
Their techs are courteous and know their trade well. I can't give this business a 5 star due to the standard job labor charge. 80.00 part, 20 min. Fix $425.00!
Debra B,
Sureet M,
overall just not that impressed with his analysis of what was going on and he was willing to change out a control board not because he knew it was bad but based on feedback i gave him describing an issue.
Christopher M,
Customer service response - We apologize for the trouble you've faced, Christopher. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1757298385543
Made the appointment to address our washer 2 days ahead of time. Booked online. Was given a window of 8-5. Thought, man, that's all day. Maybe they will tighten up the window when we get closer. Nope. Text confirmation telling me please confirm the arrival time tomorrow between 8:00-5:00. Whelp, I kept it. I called the morning and the automated system told me there were 4 appointments before mine, and my arrival time window was now between 11:30-12:30. It was around 10. There's no way 4 people were going to be able to be seen before my appointment by 12:30. Sure enough, mid afternoon I get a text telling me to reschedule my appointment. No thanks.
Crystal W,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1750044880661
Rescheduled with out knowing if I was available that day. Came to the house and pressed a button and said it was the motor with out actually doing diagnostic and then when we decided that we don’t want the work done charged up for pressing a button didn’t hook up a machine or be thing he was here for 20?min and was gone. Worker name Edward.C…..
Rob S,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1747026613498
Not convinced that the right part was ordered since they came back 3 times. Original part was rev A. Part ordered twice was rev B. I can not find a number to make a complaint AI takes over. Very frustrating Part shows 2 items can be ordered. Spent slot of money for nothing and Mom still a fridge that doesn’t work.
carol M,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1743988577605
Hoang H,
Customer service response - Hoang, we are sorry to hear that you did not have a positive experience with Sears Appliance Repair. If you would like us to look into your situation further, please send us a message at https://www.facebook.com/SearsHomeServices/. Please reference this review, thank you.
Sears Home Services on 1717401166180
No one showed up wasted my day. Drove 150 miles don't waste your time very unprofessional.
Lou D,
Luz M,
Customer service response - Clearly we missed the mark and would love more feedback from you as to how we may earn 5 stars. If you wish to share more, please follow this link: https://fs19.formsite.com/wgott1/SHSSuggestionForm/index.html ^KL
Sears Home Services on 1513252800000
They gave us an appointment time of between 8am and 5 pm on a Friday. He showed up 6:30PM in the middle of dinner. There for about 1/2 hour to service two air handlers and two condensers. Never checked coolant level just temperature of air coming out of vents and rate of air return to returns. He did not even open the air handler to see if there was dirt or anything blocking the internal coils like they had done in the past. Not impressed.
Scott O,
Customer service response - Hi Scott, we are sorry to hear that you have not been receiving the assistance or guidance that you were expecting with this repair of your unit. We greatly appreciate you bringing this experience to our attention. We would like to look into this deeper on your behalf to ensure this gets repaired if you are willing to give us another chance. Please send an email to [email protected] with the full name, phone number, and address tied to this service along with a copy of your review for us to look into and help more. Thank you. We look forward to hearing from you.
Sears Home Services on 1576324800000
