190 Buckland Hills Dr Reviews

My refrigerator is still not working. I attempted to contact Sears several times to resolve the situation All attempts have failed .There is no one that I can speak to with information on the repair of my refrigerator. This is the third time this month that this refrigerator has had a technician working on it and it’s still not working

The technician was prompt and informative. The rep I set the appointment with was misleading on cost. No help was provided. Waste of $119 dollars

Sears Appliance Repair team was not able to do the service, repair. It is frustrating experience.

Sears Home services in general. I cant get my washer fixed. Tecnician had initial visit. Diagnosed problem incorrectly and ordered a wrong part discovered by a 2nd technician who then discovered we needed another part which has been on backorder for 3 weeks. Numerous follow ups to customer service has led nowhere. The latest is that the part order was cancelled and nobody could tell me why. My credit card has been charged over $700 and the washer is still not repaired

If I could give 0 stars I would. The first repairman did not order all of the necessary parts, so the second repairman who came out had to order additional parts. The new parts were supposed to be overnighted to my home, but took almost a week, so then we had to cancel our third scheduled appointment and make a fourth appointment. When the third repairman arrived he STILL did not have all of the parts, but luckily had what he needed in the truck. He then refused to reconnect our dryer vent because he said it was too full of lint, so my husband had to go buy a new dryer vent hose and connect it himself.

THE FINAL COST WAS DOUBLE WHAT WAS QUOTED EVEN THOUGH ONLY AFTER FIXING ONE OF THE TWO COMPONENTS THAT THE TECHNICIAN SAID NEEDED TO BE FIXED THEY DISCOVERED THAT THEY DIDNT EVEN NEED TO FIX THE 2ND. THERE IS LITERALLY NO ONE THAT YOU CAN CONTACT AT THE BILLING DEPARTMENT, THEY ONLY GIVE YOU PHONE NUMBERS THAT GO TO DEAD VOICEMAIL BOXES THAT ACTUALLY TELL YOU "YOU WILL NOT BE ABLE TO LEAVE A MESSAGE AT THE END OF THIS" . AND THEN TO TOP IT ALL OFF THEY HAVE DOUBLE BILLED ME. WOULD NEVER USE SEARS FOR ANYTHING EVER AGAIN

These appliances SHOULD not be breaking after only owning them for 2 years! They are NOT disposable! CHEAP!

When they FINALLY got to do the service it was excellent.. The problem was GETTING them there. I made an appointment in mid June for July 3rdbetween 1PM and 5 PM. On the day they were coming I had my lawn tractor out IN THE MIDDLE OF THE DRIVEWAY from 9AM. The service tech claimed that he showed up and no one was home. They are supposed to call when coming and I also had text alerts activated for additional info when he was arriving. So when I called to find out where he was around 4PM I was told he was there and marked me not home. I told the customer service rep the story and they told me he would return in 15 minutes. NO ONE EVER CAME. I called back and don't get me started with SEARS customer service. They are all in INDIA and DON'T SPEAK A LICK OF COHERENT ENGLISH!!!!!!!!! Anyway, I finally got a U.S. rep and was told there was no way anyone should have told me they would be back in 15 minutes. All he could do was reschedule me for another day. OK. I was set up for July 14th. The tech called as promised when he was on his way and I also got the text stating the same. Now he is coming to service my lawn tractor. I have an extended warranty through Sears for it so they know the model I have. When the tech arrives he looks at the tractor and says (I CAN'T MAKE THIS STUFF UP) I can't service it today, I don't have the correct mower blades for this model. I will order them for you and you will get them in the mail. I will also set up a new date for you to have it done. GREAT!!!!!! So he sets up a new date for July 28th. I get the new blades in the mail 2 days before the appointment and the tech shows up and FINALLY gets the service done. WHAT AN EXPERIENCE!!!!!! It is no wonder that Sears is shutting down stores. Horrible ordeal. Over a month and a half to get a simple service completed.