16395 Washington St Reviews

The mechanic was great, once he got there! Phone answering scheduling, needs more training!!!

The service and technician that worked on my dryer were excellent. The technician was friendly and knowledgeable. He answered questions that I had. My complaint doesn't have anything to do with the service, but rather with the scheduling which seems to be sourced out as everyone seems to only know enough English to schedule and doesn't understand when you say a date/time doesn't work and schedule it anyway.

This was not a repair but it was a warranty check up. The tech did not use the booties that I saw in his tool box. He didn't act as though he was familiar with this model of washing machine.

Five stars as long as Sears outsources the repair. The third party provider was able to diagnose my issue over the phone, get a part in by the next day, and then service the equipment all within 4 days of me calling in the issue. If the repair is done by Sears then I would only give them 1 star. You are looking at 2-3 weeks in obtaining a repair. Totally unacceptable, and something that could be corrected if their process wasn't so convoluted.

The two repair persons involved with repair of my riding mower called to alert us of their imminent arrival and that was appreciated. The first technician completed diagnosis of the tractor's problem of stalling when warm and ordered a part, that was replaced by the second technician. Unfortunately, the stalling problem still exists and I will have to contact Sears to have further work done by them to solve this problem,

Sears repair service is fair in terms of pricing. Everything is itemize with clarity. Service quality vary due to technicians. I had two different technician associated with Sears come out to fix the washer. The senior technician on the second time was much better and much more professional and the quote for the repair was also cheaper. Be careful talking to reps. I talked to a native English speaker representative (mostly from the states) and she was on top of everything and no problems. But once the order for parts was in then I was directed to an Indian representative every time. And things started to go wrong in terms of scheduling and getting follow up repairs. Online system seems to be better than phone calls with Indian representative. The repair was slow, over a month to fix my washer maybe to the scheduling issues I had.

Can get parts but has an attitude

Not sure how to rate this.... this was the 5th time someone has been here for the SAME PROBLEM!!!! I'm told its a manufacture problem. So now i'm just waiting for the problem to present it's self again..... I'm NOT VERY HAPPY ABOUT THIS PRODUCT. IT'S A SAMSUNG REFRIGERATOR!!!!

Technician arrived about an hour past appointment time through no fault of his own... they're heavily booked. Parts and installation to be done in about three weeks. My refrigerator has been inoperable for nearly a month and by the time it's repaired it will be about 2 months and I've had to rent a refrigerator just to get by. And I have a service contract.