16395 Washington St Reviews

We have been experiencing a leak in our dishwasher for over two months. The repair man has not been able to ascertain the source of the leak. It is intermittent so we have to wait for the leak to occur again. The DW is extended out into the kitchen so we can observe the leak. This is very annoying and looks horrible. I think that Sears should go ahead and replace the DW under the Master Maintenance Agreement but we have been told we must have two more visits for that to occur. This is not a criticism of the repair man because from personal observation I cannot detect the source of the leak from visual inspection or by touching the area above the leak. It is, however, a criticism of the policy that requires 4 visits before replacement. The leak is below the tub and starts around the area where the float is approximately in the middle of the pan below the tub.

Two parts: 1) Online chats and phone calls (5) and 2) service tech who fixed our dishwasher. 1) People were courteous; however, though I had paid $765.35 for an appliance service contract, none could find any evidence of any contract. 2) Besides fixing my dishwasher, tech made some calls to try to find out about my contract. He found a person who acknowledged that I had a contract, but that it only applied to my clothes washer and dryer. He gave me a number to call where I was able to get a $703 refund on what I thought was an all-appliance contract.

service was satisfactory

Serviceman was great, but the refrigerator still does not make ice. Had to schedule a follow-up repair visit. Maybe my almost new refrigerator is just a lemon? Nothing surprises me much anymore.

The severe man was very nice. He put in a factory ice maker because the referbished one Did not work. Apparently if you have a warranty you have to replace the parts with used refebished parts so the service man can come out 4 times. He then puts in a working factory part, new, and guess what... .I have ice. AMAZING! !!!

The only thing which slowed the repair was the time on the phone with parts

They repairmen were great they did a wonderful job....I still waiting on the last part to be replaced so I'm hoping that will be just as pleasent

Repair went well and technician was competent and respectful. The reason this did not get five stars is due to the company's policies. They tell you it is a $99 diagnostic fee. What they fail to tell you is that the minimum labor fee is $299 (which I paid for a 20 min repair!). It is outrageous!