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16395 Washington St Reviews
Read reviews from customers who used our services at 16395 Washington St
Total reviews
734
Average Rating
4.1/5
M Y,
Customer service response - Thanks for 4 , but we need 1 more! We would love to know what we can do to earn that 5th star. Thanks for choosing Sears!
Sears Home Services on 1544788800000
On time knew what he was doing. Had to order a part so second fellow needed to be more careful w my rug and curtain. Overall really glad my washer is an older Kenmore.
G G,
Randall R,
Nina G,
Gentleman showed up on time, serviced our refrigerator, informed us of what he did and was courteous and helpful.
Larry F,
The repairman was very good. However, having to wait four days to have a refrigerator repaired is not acceptable. Having a Kenmore appliance fail after four years is also not acceptable. I have used Kenmore appliances for 50 years and they have all lasted 25 or more years.
David W,
Two weeks (2x's) for a service call(s) is way to long! One month without a refrigerator! And it was a warranty claim! Technicians were GREAT!
Americule J,
Good service, problem solved. Arrival after projected 4-hour window.
Christopher M,
Customer service response - We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
Sears Home Services on 1639483200000
snow blower repair
Keith B,
The order somehow got recorded as a cook top problem, which it never was. The service techs always asked about the cook top. Kevin was the third service tech to visit and he realized he needed to order the replacement control board for our double wall oven and rescheduled the service call. When he came to swap out the control board he did the work just fine. No problems. Your automated service app was texting me a few times that I could change the service date but did not respond to my email replies.
Bob K,
Customer service response - We apologize for the inconvenience with the order mix-up and communication, Bob. Thank you for your feedback, and we're glad Kevin resolved the issue with your double wall oven.
Sears Home Services on 1779901852427
