16395 Washington St Reviews
Showing most recent reviews from verified customers of Sears Home Services
rick W
Gregg P
The technician communicated with me before during and after the service with the utmost professionalism. He was very fast efficient and knowledgeable about his work on our appliances. I would highly recommend him.
Matt J
Great job
Customer service response - Thank you for taking the time to leave us a review. We appreciate your positive feedback and are glad to hear that you were satisfied with our service.
Sears Home Services on January 16, 2024
Gloria S
Customer service response - Hi Gloria, thanks for the 4-star review! We're always looking to improve, so if you have any feedback, please let us know. We appreciate your support!
Sears Home Services on October 24, 2024
Wanda Q
He was polite and seemed to know what he was doing but had little regard for giving us a smaller window of service. I think he could have known early this morning that he wouldn't get to us until late this afternoon.
Customer service response - Thank you for your feedback, Wanda. We apologize for the inconvenience with the service window, and we will work on improving our scheduling to provide more accurate timeframes.
Sears Home Services on September 03, 2024
Doug M
Customer service response - Thank you for the 4-star rating, Doug! We're thrilled you had a good experience. If there's anything we can do to make it a 5-star one, feel free to reach out.
Sears Home Services on August 04, 2024
T H
After 4 issues with my washer Sears finally replaced it. THANK YOU !!!
Tammy N
The tech that came out was informative and knew what he was talking about. My complaint...I bought a maintenance agreement with my refrigerator. I was told that it included once a year maintenance check and the replacement of the two refrigerator filters at no extra cost. This made the package pay for itself over a several years. Well, the replacement of the filters is at a cost of $130, double the cost on Amazon.
Laurlie H
The technician was knowledgeable and very helpful. He fixed the problem and even made sure there were no other problems to come up. I was very pleased with the service.
Jan C
the service rep was on time. Did the repair and had the water dispenser in our refrigerator working again. Kept a clean work area . Explained the repair and was a pleasant and professional individual.
