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16395 Washington St Reviews
Read reviews from customers who used our services at 16395 Washington St
Total reviews
716
Average Rating
4.1/5
The technician was friendly and respectful. He was knowledgeable And explained results. Thank you.
Rose O,
Customer service response - Thank you for your positive feedback! We're thrilled to hear about your experience with our technician and happy we could help.
Sears Home Services on 1723690664714
Paul is great. He’s been to our house several times, and we are always pleased with his efficient service.
Suzanne T,
Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!
Sears Home Services on 1723690496678
Well, we finally got a technician who was able to correctly diagnose the problem and fix it. High marks for Khanh! But I must add that we had previously had 10 no-shows starting in early May on this. I am very dissatisfied with the amount of time it took to get this problem handled. Sears needs to seriously upgrade their program
louis J,
Customer service response - We apologize for the inconvenience caused by the delays and appreciate your patience. Thank you for recognizing Khanh's work and we'll strive to improve our scheduling system.
Sears Home Services on 1723604052291
Fixed the problem with my door lock.
Debi W,
Customer service response - Thank you for your review, we're glad we could fix your door lock efficiently.
Sears Home Services on 1722769881033
Rolla did a great job and was knowledgeable and did a good job getting the problem solved.
Tommy D,
Customer service response - Thank you for acknowledging Johnny's expertise and our service quality. We're delighted we could resolve your problem satisfactorily.
Sears Home Services on 1722560683149
Marlene V,
Customer service response - Hi Marlene, thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1722561391265
My ice maker stopped working. Seats made it easy to schedule online at a time that worked for me. They arrived in time and prepared—as they used text and email to gather info prior to them getting here. They called ahead so I knew they were close. Ethan, our tech confirmed the problem and completed the work expeditiously. I’m impressed. You can still count on Sears!
Teddi D,
Customer service response - Thank you for sharing your positive experience with Ethan and our scheduling system. We're thrilled we could efficiently fix your ice maker and live up to the Sears reputation!
Sears Home Services on 1722560879517
Dan and con did a really good job of checking out our double wall events to find out why the lower one was so hot. After they said we don't even need a part they just needed to recalibrate them.They took care of it and showed us hiw to do it ourselves if needed in the future
Pam M,
Customer service response - We're thrilled to hear Dan and Con provided such helpful and informative service with your double wall oven issues. Thank you for taking the time to share your positive experience!
Sears Home Services on 1722488121517
Texted to give estimated time - Texted back to say running a little later than thought - was appreciated- friendly and got job done
MD S,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1722490057145
Was very polite and did a great job. And explained it all to me.
Florine H,
Customer service response - Thank you for your positive feedback! We're delighted to hear you were pleased with our service and the explanation provided.
Sears Home Services on 1722176893671
