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16395 Washington St Reviews
Read reviews from customers who used our services at 16395 Washington St
Total reviews
734
Average Rating
4.1/5
Dustin the appliance repair technician was very polite and very knowledgable! I will use this company just because Dustin works there. He is a great ambassador for the brand. Good work Sears Appliance Service. Excellent Customer Service! Great Awareness of COVID 19 protocols!
David O,
Process for scheduling repair is bad. When I wanted to schedule appointment to fix a problem a technician failed to resolve from a previous visit, I had to start all over again from the back of the line; overall, it took this business about 2 months to repair my refrigerator. Not happy about the process for scheduling appointments. They should allow scheduling appointments sooner when work done earlier by their resources fails to fix the issue. Of the two technicians who showed up to repair, one didn't get it done while the other technician was good; hence the 5 star rating for him.
Tholakapalli,
Larry B,
Lynda W,
The technician arrived on time. He was wearing a mask and overshoes. He kept us informed as he discovered the problem. He was attentive and a thoroughly nice person
Cherry M,
technician was on time, courteous, and knowledgeable. We will use you again!
Karen D,
Great experience- reasonable and very friendly professional technicians
Charles S,
Customer service response - Thank you Charles for your 5-star rating! We thank you for your business and look forward to serving you again in the future.
Sears Home Services on 1607947200000
Neal F,
Customer service response - We are so thrilled you had a 5 star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
Sears Home Services on 1639483200000
I received speedy reply for request for service on my cloths washer. The service persons were very professional and knowledgeable. They were very courtesy. Explained my issue and how they were going to repair. I would highly recommend these Sear repair persons.
Barbara K,
Customer service response - Thank you for sharing your great rating! We thank you for choosing Sears, and hope you recommend us to your friends and family.
Sears Home Services on 1639483200000
The Sear service technician was courteous and competent. He did an excellent job of repairing our refrigerator.
Paul M,
Customer service response - Thank you so much for your 5 star rating! We are happy to see that you had a great experience. We thank you for your business!
Sears Home Services on 1639483200000
