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16395 Washington St Reviews
Read reviews from customers who used our services at 16395 Washington St
Total reviews
735
Average Rating
4.1/5
Janet G,
Customer service response - Hi Janet, Thank you for taking the time to rate Sears. We are pleased to see you had a positive experience with us. If there is anything we can do in the future to better your services and give you a 5 star experience, please let us know. Thank you for choosing Sears and we hope to service you again in the future for all of your needs!
Sears Home Services on 1513252800000
Really easy to get an appointment, and parts came quickly. Very friendly staff fixed my issue quickly and effectively. Pretty fair pricing. It would have been nice if the staff was a bit more knowledgeable about my refrigerator's age and likelihood of replacement when discussing if I should make the repairs. Seems like a good opportunity for Sears to sell a new refrigerator.
Drew H,
Customer service response - Hi Drew! We are happy to see you had a great experience with Sears! Thank you for sharing your feedback with us. We value you as a customer and hope you continue to choose Sears in the future for all your service needs. Have a good day Drew!
Sears Home Services on 1513252800000
kathy P,
Customer service response - Hi Kathy! Thank you so much for taking the time to share your rating with us. We are happy to see you had a positive experience with us. If there is anything we can do in the future to better your experience for next time, please do not hesitate to let us know! We value you as a customer, and want to provide you with an excellent 5 star experience. Thank you and have a great rest of your day.
Sears Home Services on 1513252800000
The repairman was nice, althand as usual our microwave gets temporarily repaired since there is so much rust, which isn't covered. One annoying thing is that we were scheduled for the week prior, made arrangements to have someone st the house and then Sears just moved us to the next week. Never got to speak to a human about this and fortunately we were able to make it work. Not overly impressed with sears repair and there are some nice repairman but some very cranky ones too. We have had both!!
jennifer L,
Customer service response - Hi Jennifer, Thank you for taking the time to rate your last experience with Sears! We are thrilled to see you happy with our services and that your microwave is now fixed! We value you as a loyal customer, and look forward to servicing you again in the future for all your service needs. Thank you for choosing Sears for all your service needs, and have a fantastic rest of your day!
Sears Home Services on 1513252800000
Robert F,
Customer service response - Hello Robert, Thank you for taking the time to rate our repair service. We look forward to working with you in the future and thank you for choosing Sears! ^CS
Sears Home Services on 1513252800000
We still need to repair something before repair is complete. Dustin carefully (and quickly) explained what we need to do in order for him to finish repair. Very professional. Thank you.
Nancy T,
Customer service response - Nancy, we are so glad we took care of your freezer so quickly! Thanks for choosing Sears for your repair needs! ^OC
Sears Home Services on 1544788800000
M Y,
Customer service response - Thanks for 4 , but we need 1 more! We would love to know what we can do to earn that 5th star. Thanks for choosing Sears!
Sears Home Services on 1544788800000
On time knew what he was doing. Had to order a part so second fellow needed to be more careful w my rug and curtain. Overall really glad my washer is an older Kenmore.
G G,
Randall R,
Nina G,
