16395 Washington St Reviews
Showing most recent reviews from verified customers of Sears Home Services
M Y
Customer service response - Thanks for 4 , but we need 1 more! We would love to know what we can do to earn that 5th star. Thanks for choosing Sears!
Sears Home Services on December 14, 2018
G G
On time knew what he was doing. Had to order a part so second fellow needed to be more careful w my rug and curtain. Overall really glad my washer is an older Kenmore.
Randall R
Nina G
Larry F
Gentleman showed up on time, serviced our refrigerator, informed us of what he did and was courteous and helpful.
David W
The repairman was very good. However, having to wait four days to have a refrigerator repaired is not acceptable. Having a Kenmore appliance fail after four years is also not acceptable. I have used Kenmore appliances for 50 years and they have all lasted 25 or more years.
Americule J
Two weeks (2x's) for a service call(s) is way to long! One month without a refrigerator! And it was a warranty claim! Technicians were GREAT!
Christopher M
Good service, problem solved. Arrival after projected 4-hour window.
Customer service response - We are so pleased to hear that you had such a positive experience. Thank you for taking the time to let us know how we did. We appreciate any and all feedback. Thank you for choosing Sears!
Sears Home Services on December 14, 2021
Keith B
snow blower repair
Gregory A
The price for repairing my front load clothes washer was sky high. Just the part was over $900. I'll look for a cheap washer. The estimate was $1400 to repair an old Kenmore. The tech was ok, he must be New and kept calling his mentor. The link leading to this review page is a joke! It flashed the techs name so fast that one cannot even read his name and it appeared that Sears gave him a 5 Star rating on that page, not me. Their tech needs experience with talking to customers and he deserves to gain that experience, I'm sure he'll do better with experience. Practice like learning to play an instrument. Maybe try reading a book outloud, I did and found it very helpful.
Customer service response - We apologize for the high repair estimate and any confusion with the review link, Gregory. We appreciate your feedback on the technician's communication skills and will work on improving our service.
Sears Home Services on July 17, 2025