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16395 Washington St Reviews
Read reviews from customers who used our services at 16395 Washington St
Total reviews
718
Average Rating
4.1/5
The two technicians got it fixed and were so professional!
H. K,
Customer service response - Thank you for your positive feedback! We're happy to hear our technicians were professional and able to fix the issue.
Sears Home Services on 1757464218545
The technicians were prompt polite and very knowledgeable. I would definitely recommend them again.
Joan C,
Customer service response - Thank you for your positive feedback, Joan! We're happy to hear our technicians were prompt, polite, and knowledgeable, and we appreciate your recommendation.
Sears Home Services on 1757297370486
I believe his name was Johnny older gentleman he was wonderful it took a few times 1st appt he ordered a new part thinking that might be issue after 2 more appts no show and just reschedule after sitting here all day another tech came out was worthless did a video appt and texting Johnny came back out today and seems to have fixed issue so far.
Larene D,
Customer service response - Thank you for your feedback, Larene! We're happy to hear Johnny was wonderful and able to resolve the issue for you.
Sears Home Services on 1755131914599
Jim A,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1754880071781
Our technician Rolla S. was knowledgeable, courteous and explained the problem with our refrigerator. This is our backup fridge and is not cost productive to repair. Thank you.
Karen A,
Customer service response - Thank you for your positive feedback, Karen! We're happy to hear Rolla S. was knowledgeable and courteous in explaining the issue with your refrigerator.
Sears Home Services on 1754879087380
Very knowledgeable, confident, and kind.
Maria C,
Customer service response - Thank you for your positive feedback, Maria! We're happy to hear you found our service knowledgeable, confident, and kind.
Sears Home Services on 1754638295943
He was courteous and helpful.
Brenda E,
Customer service response - Thank you for your positive feedback, Brenda! We're happy to hear you found our service courteous and helpful.
Sears Home Services on 1753924732713
RJ is good about letting me know an eta, which is helpful. He's very personable, shows attention to detail and offers possible causes when things aren't so obvious. The frig has been challenging and more than one tech has worked on it. I hope it's solved this time and the fan isnt a defective part again!
R T,
Customer service response - Thank you for your feedback! We're happy to hear RJ provided helpful and detailed service, and we hope the issue with your fridge is resolved this time.
Sears Home Services on 1753924731350
Friendly, knowledgeable, honest.
Jim R,
Customer service response - Thank you for your positive feedback, Jim! We're happy to hear you found our service friendly, knowledgeable, and honest.
Sears Home Services on 1753659808392
Michael was great, but appointment time was way off schedule. System should have updated. 5 hours difference is not acceptable. Should have been notified by a person. We didn't even get a text.
Laura J,
Customer service response - Thank you for your feedback, Laura! We're happy to hear Michael was great, but we're sorry about the scheduling issue. We'll work on improving our communication.
Sears Home Services on 1753660343802
