16395 Washington St Reviews
Showing most recent reviews from verified customers of Sears Home Services
David K
After waiting from 8-5, the repair man showed up across the street at 5:06, took a picture of me and the mailbox, filtered me out, and left. The AI sent me a notice I was not home. No live human was available to take a complaint. They sent a different tech who showed up today and overcharged me for two service calls! I gave five stars so they would post this!
Customer service response - We apologize for the inconvenience and confusion, David. This is not the experience we want for our customers. Please contact us directly so we can address your concerns and assist you further. Thank you for your patience.
Sears Home Services on October 02, 2024
Tanaita T
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on September 28, 2024
Molly L
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on September 25, 2024
Pat R
Absolutely fabulous service and R.J. was very professional and everything went smoothly. Give him a gold star!!!
Customer service response - Thank you for your fantastic feedback! We're delighted to hear that R.J. provided fabulous service and we'll be sure to pass on your kind words.
Sears Home Services on September 19, 2024
Marti G
He fixed the problem with a smile and left the area clean. A very good repairman, person and a good representative of your company. Thank you for sending him!!
Customer service response - Thank you for your wonderful feedback! We're delighted to hear that our technician provided excellent service and represented our company well.
Sears Home Services on September 18, 2024
Becky L
Great service from the tech. He explained everything about the repair process and what he was doing.
Customer service response - Thank you for your positive feedback, Becky! We're glad to hear that our technician provided great service and clear explanations during the repair process.
Sears Home Services on September 12, 2024
Gary P
Professional and knowable. Nice .
Customer service response - Thank you for your positive feedback! We're delighted to hear that you found our service professional and knowledgeable.
Sears Home Services on September 09, 2024
Ronald W
Excellent service technician
Customer service response - Thank you for your positive feedback, Ronald! We're delighted to hear you were pleased with our excellent service technician.
Sears Home Services on September 07, 2024
Elyn T
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on September 05, 2024
P S
Excellent, quick job done!
Customer service response - Thank you for your positive feedback! We're thrilled to hear you were pleased with our excellent and quick service.
Sears Home Services on September 02, 2024
