16395 Washington St Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4/5 (608 reviews)

Karen M

August 15, 2024

He arrived timely,, was incredibly friendly,, professional and honest with us,, you are very lucky to have him as an employee!!

Source: Google

Customer service response - Thank you for your kind words, Karen! We're thrilled to hear about your positive experience and appreciate your recognition of our team member's professionalism and friendliness.

Sears Home Services on August 15, 2024

Rose O

August 14, 2024

The technician was friendly and respectful. He was knowledgeable And explained results. Thank you.

Source: Google

Customer service response - Thank you for your positive feedback! We're thrilled to hear about your experience with our technician and happy we could help.

Sears Home Services on August 14, 2024

Suzanne T

August 14, 2024
Source: Google

Customer service response - We appreciate the 5-star rating! It's fantastic to know you had such a positive experience. We're always here to help you in the future!

Sears Home Services on August 14, 2024

louis J

August 13, 2024

Well, we finally got a technician who was able to correctly diagnose the problem and fix it. High marks for Khanh! But I must add that we had previously had 10 no-shows starting in early May on this. I am very dissatisfied with the amount of time it took to get this problem handled. Sears needs to seriously upgrade their program

Source: Google

Customer service response - We apologize for the inconvenience caused by the delays and appreciate your patience. Thank you for recognizing Khanh's work and we'll strive to improve our scheduling system.

Sears Home Services on August 13, 2024

Debi W

August 04, 2024

Fixed the problem with my door lock.

Source: Google

Customer service response - Thank you for your review, we're glad we could fix your door lock efficiently.

Sears Home Services on August 04, 2024

Tommy D

August 01, 2024

Johnny was knowledgeable and did a good job getting the problem solved.

Source: Google

Customer service response - Thank you for acknowledging Johnny's expertise and our service quality. We're delighted we could resolve your problem satisfactorily.

Sears Home Services on August 01, 2024

Marlene V

August 01, 2024
Source: Google

Customer service response - Hi Marlene, thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!

Sears Home Services on August 01, 2024

Teddi D

August 01, 2024

My ice maker stopped working. Seats made it easy to schedule online at a time that worked for me. They arrived in time and prepared—as they used text and email to gather info prior to them getting here. They called ahead so I knew they were close. Ethan, our tech confirmed the problem and completed the work expeditiously. I’m impressed. You can still count on Sears!

Source: Google

Customer service response - Thank you for sharing your positive experience with Ethan and our scheduling system. We're thrilled we could efficiently fix your ice maker and live up to the Sears reputation!

Sears Home Services on August 01, 2024

Pam M

July 31, 2024

Dan and con did a really good job of checking out our double wall events to find out why the lower one was so hot. After they said we don't even need a part they just needed to recalibrate them.They took care of it and showed us hiw to do it ourselves if needed in the future

Source: Google

Customer service response - We're thrilled to hear Dan and Con provided such helpful and informative service with your double wall oven issues. Thank you for taking the time to share your positive experience!

Sears Home Services on July 31, 2024

MD S

December 18, 2024

Texted to give estimated time - Texted back to say running a little later than thought - was appreciated- friendly and got job done

Source: Google

Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.

Sears Home Services on August 01, 2024

Average Rating: 4/5 (608 reviews)
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