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16395 Washington St Reviews
Read reviews from customers who used our services at 16395 Washington St
Total reviews
716
Average Rating
4.1/5
After waiting from 8-5, the repair man showed up across the street at 5:06, took a picture of me and the mailbox, filtered me out, and left. The AI sent me a notice I was not home. No live human was available to take a complaint. They sent a different tech who showed up today and overcharged me for two service calls! I gave five stars so they would post this!
David K,
Customer service response - We apologize for the inconvenience and confusion, David. This is not the experience we want for our customers. Please contact us directly so we can address your concerns and assist you further. Thank you for your patience.
Sears Home Services on 1727922871340
Tanaita T,
Customer service response - Thank you for the amazing 5-star review! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1727581665582
Molly L,
Customer service response - Hi , thank you for the 5-star rating! We're happy you had a such a positive experience. Should you need anything else in the future, we are here for you!
Sears Home Services on 1727321383903
Absolutely fabulous service and R.J. was very professional and everything went smoothly. Give him a gold star!!!
Pat R,
Customer service response - Thank you for your fantastic feedback! We're delighted to hear that R.J. provided fabulous service and we'll be sure to pass on your kind words.
Sears Home Services on 1726787078076
He fixed the problem with a smile and left the area clean. A very good repairman, person and a good representative of your company. Thank you for sending him!!
Marti G,
Customer service response - Thank you for your wonderful feedback! We're delighted to hear that our technician provided excellent service and represented our company well.
Sears Home Services on 1726710377877
Great service from the tech. He explained everything about the repair process and what he was doing.
Becky L,
Customer service response - Thank you for your positive feedback, Becky! We're glad to hear that our technician provided great service and clear explanations during the repair process.
Sears Home Services on 1726185495069
Professional and knowable. Nice .
Gary P,
Customer service response - Thank you for your positive feedback! We're delighted to hear that you found our service professional and knowledgeable.
Sears Home Services on 1725928187082
Excellent service technician
Ronald W,
Customer service response - Thank you for your positive feedback, Ronald! We're delighted to hear you were pleased with our excellent service technician.
Sears Home Services on 1725765118191
Elyn T,
Customer service response - Hi , thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1725586751048
The service repair person was on time, personable, and clearly knowledgeable about my air conditioning system.
P S,
Customer service response - Thank you for your positive feedback! We're thrilled to hear you were pleased with our excellent and quick service.
Sears Home Services on 1725275925855
