16395 Washington St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Henry M
Customer service response - Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! We thank you for your business and look forward to serving you again in the future.
Sears Home Services on December 14, 2020
Grace E
Customer service response - Thank you so much for the feedback gracegymnast221!
Sears Home Services on December 14, 2020
Janet S
Service person worked hard to make sure I was satisfied with her services. Was sensitive to costs incurred as well. Very good job!
Customer service response - We are so glad to hear that your technician was excellent during your service experience Janet! We greatly appreciate your feedback. Thank you for choosing Sears!
Sears Home Services on December 14, 2020
Diana M
Repairman was very polite and professional.
Customer service response - Thank you for sharing your great rating! We thank you for choosing Sears, and hope you recommend us to your friends and family.
Sears Home Services on December 14, 2022
Henry D
frances M
Janice N
They came to my home and did a wonderful job!
Bonnie J
Customer service response - We are so thrilled you had a 5 star experience. Thank you for taking the time to leave us a rating. We thank you for choosing Sears!
Sears Home Services on December 14, 2022
David O
Dustin the appliance repair technician was very polite and very knowledgable! I will use this company just because Dustin works there. He is a great ambassador for the brand. Good work Sears Appliance Service. Excellent Customer Service! Great Awareness of COVID 19 protocols!
Tholakapalli
Process for scheduling repair is bad. When I wanted to schedule appointment to fix a problem a technician failed to resolve from a previous visit, I had to start all over again from the back of the line; overall, it took this business about 2 months to repair my refrigerator. Not happy about the process for scheduling appointments. They should allow scheduling appointments sooner when work done earlier by their resources fails to fix the issue. Of the two technicians who showed up to repair, one didn't get it done while the other technician was good; hence the 5 star rating for him.
