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16395 Washington St Reviews
Read reviews from customers who used our services at 16395 Washington St
Total reviews
734
Average Rating
4.1/5
Connie G,
Shawn did i great job explaining what was going on w my furnace
Brian S,
He was very courteous and walked me through what he was doing.
Christy M,
Rick W,
The technician communicated with me before during and after the service with the utmost professionalism. He was very fast efficient and knowledgeable about his work on our appliances. I would highly recommend him.
Gregg P,
Great job
Matt J,
Customer service response - Thank you for taking the time to leave us a review. We appreciate your positive feedback and are glad to hear that you were satisfied with our service.
Sears Home Services on 1705465612849
While the repair folks were very pleasant and had great recommendations, what they did recommend didn't completely fix the problem.
Stephen J,
Customer service response - Thank you for your feedback, Stephen. We're glad to hear the repair folks were pleasant and had great recommendations, and we apologize that the issue wasn't completely resolved.
Sears Home Services on 1777654013666
My Service tech was awesome!!!! and I knew the date of his return 8am to 5pm . The day of the repair service, I was not notified WHEN he was on his way. I could have prepared better if I had known.
Thomas W,
Customer service response - Thank you for your feedback, Thomas. We're glad to hear your service tech was awesome, and we apologize for the lack of notification regarding his arrival time.
Sears Home Services on 1776119514936
Repair technician was great. He was frustrated with the AI management system which causes huge delays. My interaction with the AI for scheduling the appt was horrible, including a no-show. Sears got us the part right away, but it took over a week for the repair, which I blame on the AI scheduling system.
Danny H,
Customer service response - Thank you for your feedback, Danny. We're happy to hear the technician was great, and we apologize for the scheduling issues and delays you experienced.
Sears Home Services on 1773015622798
Work was done well repair man was personable but left the old part for me to dispose of.
Greg T,
Customer service response - Thank you for your feedback, Greg. We're happy to hear the repair was done well, and we apologize for the inconvenience of disposing of the old part.
Sears Home Services on 1769394441959
