16395 Washington St Reviews

The repairman provided the service we needed for the dryer, in a friendly and timely manner!

Took some time to sort out what was really wrong with my Maytag dishwasher. But finally got it done and working again.

The person who repaired my refrigerator did a great job and everything is now working great! He was courteous and careful. The only downside was the cost, it was pretty expensive for the amount of time it took to fix it. Labor was just over twice as much as cost of the parts, which are also inflated.

Very good customer service. Technician knew what he was doing and completed repairs promptly.

I did tell him that the machine has a tendency to walk along the floor before he started his maintenance check.I should have put a load of wash in the washing machine so that when he ran it, the machine would have walked along the floor. I did my usual wash and the machine walked again and was making noises. He didn't seem concerned with the machine walking and said the bearings were fine. The walking was probably because of the sub-floor.

Paul, the Sears Appliance service technician, did an outstanding job of troubleshooting and diagnosing the problem with our Kenmore refrigerator. When the incorrect replacement part (circuit board) was shipped to our house, Paul went out of his way to get the correct part to our residence in a timely manner so that he didn't have to reschedule the repair. As such, the repair was made in a timely and efficient manner. Thank you, Paul, for your excellent customer service! My only complaint with your service is the lengthy time that it took from the diagnostic service call to the actual repair work. We were without our refrigerator for approximately 2.5 weeks!

Pleasant experience overall. Repair technician was determined to find solution to problem.

first two repair visits for a long running getting worse washer problem frustrated me to no end. A very experienced Lead Mentor Tech Roger was sent for the 3rd repair visit. He pinpointed the problem right away, ordered parts for it and problem was resolved when he installed the parts.