16395 Washington St Reviews

My first appointment was cancel, waiting for another week without AC, the Ac turn back on good, today it came to check but they said everything was perfect, they not even check the filters!!

The technician was knowledgeable and effecicent. However calling the 800 number is a waste of time because they have no idea about the specifics of yuliour issue other then when your appointment is scheduled. Only the technician has those details and you gave no way to find out who the technician is or what they are doing or how to contact them. It's a corporate mess with little to know efficiency.

Presented at home according to the schedule, diagnosed the problem timely and refered for the upcoming service provided but I'm waiting for the work order completing. Sears is definately good service provider but I was super pissed off due to its late service provided. It fixed my AC issues after 16 days in this burning temperature.

Service technicians were great but customer service reps on the phone were mediocre. We were disappointed in being told by a CSR that our part was not in (despite the original service tech indicating that it was in stock and being shipped to our house). We were given conflicting reports on when the actual repair was going to be done. Once we received the part for our washing machine, we called and got an appointment scheduled within a couple days but our biggest gripe was with the communication with the CSR's after the initial diagnosis was made and before the repair was done. One rep even told my husband we could cancel the warranty and just pay for the trip charge for the diagnosis. We knew it was the pump and even indicated that maybe they could put one on the truck. Apparently that's not how they work. oh, well. Pros: service techs were great! Cons: time waiting for part to come in, dealing with CSR's while trying to schedule repair time

Getting the service scheduled was a pain, systems down, unknowledgeable or lackadaisical call center people. Finally I got in touch with the warranty service group and had a satisfactory service date. The service man, Gavin, actually called and asked if he could arrive early! He diagnosed, solved and adequately explained the problem to me in less than 45 minutes. So ... Call center rating..............1 star Warranty Service Team....5 stars

The 2 repairmen were pleasant and prompt. However I was shocked at the cost to have the refrigerator pulled out (Which I have done by myself) and the water line to the icemaker replaced. Time spent here - approximately 45 minutes - Bill - $239. and the Sears representative insisted and coerced me into take a year's warranty, which I refused. However the charge on my credit card was for the $239+$34.99! for the warranty, which I do not have a copy. This certainly is not the way to develop customer satisfaction or the desire to use your services again. I stated repeatedly that I did not want the warranty - are your appliances so faulty that it is necessary to get a one year warranty on a two year old product? I have always enjoyed my shopping with Sears, but the past several episodes have really soured me on Sears.

We have been experiencing a leak in our dishwasher for over two months. The repair man has not been able to ascertain the source of the leak. It is intermittent so we have to wait for the leak to occur again. The DW is extended out into the kitchen so we can observe the leak. This is very annoying and looks horrible. I think that Sears should go ahead and replace the DW under the Master Maintenance Agreement but we have been told we must have two more visits for that to occur. This is not a criticism of the repair man because from personal observation I cannot detect the source of the leak from visual inspection or by touching the area above the leak. It is, however, a criticism of the policy that requires 4 visits before replacement. The leak is below the tub and starts around the area where the float is approximately in the middle of the pan below the tub.

Two parts: 1) Online chats and phone calls (5) and 2) service tech who fixed our dishwasher. 1) People were courteous; however, though I had paid $765.35 for an appliance service contract, none could find any evidence of any contract. 2) Besides fixing my dishwasher, tech made some calls to try to find out about my contract. He found a person who acknowledged that I had a contract, but that it only applied to my clothes washer and dryer. He gave me a number to call where I was able to get a $703 refund on what I thought was an all-appliance contract.

service was satisfactory

Serviceman was great, but the refrigerator still does not make ice. Had to schedule a follow-up repair visit. Maybe my almost new refrigerator is just a lemon? Nothing surprises me much anymore.