16395 Washington St Reviews
Showing most recent reviews from verified customers of Sears Home Services
Anita R
The severe man was very nice. He put in a factory ice maker because the referbished one Did not work. Apparently if you have a warranty you have to replace the parts with used refebished parts so the service man can come out 4 times. He then puts in a working factory part, new, and guess what... .I have ice. AMAZING! !!!
James F
The only thing which slowed the repair was the time on the phone with parts
Miguel F
Customer service response - Hi Miguel, Thank you for taking the time to rate Sears. We are sorry to see you only had an OK experience with us. Please let us know what we can do better for next time! We want to give you a 5 star experience! Thank you for choosing Sears, and we hope to see you back in the future for all your service needs.
Sears Home Services on December 14, 2017
Belle M
They repairmen were great they did a wonderful job....I still waiting on the last part to be replaced so I'm hoping that will be just as pleasent
Customer service response - Hi Belle, Thank you for taking the time to share your experience with us! We are happy to hear your service has been great so far and your appliance is on its way to getting fixed. Please keep us updated after your next service. If for any reason the repair did not 100% satisfy you, please let us know and we will work to resolve that as soon as possible. We value you as a customer, and want to give you a 5 star experience with Sears! Thank you and have a great rest of your day, Belle.
Sears Home Services on December 14, 2017
Nicole W
Repair went well and technician was competent and respectful. The reason this did not get five stars is due to the company's policies. They tell you it is a $99 diagnostic fee. What they fail to tell you is that the minimum labor fee is $299 (which I paid for a 20 min repair!). It is outrageous!
Customer service response - Hi Nicole, Thank you for taking the time to share your experience with us. We value your feedback as we use it to make improvements to our business. We are sorry to see you did not have the greatest experience. We value you as a customer, and we strive to provide you with a 5 star experience. We hope you continue to choose Sears again in the future so we can show you that. Thank you and have a great rest of your day!
Sears Home Services on December 14, 2017
Debbie W
Customer service response - Hi Deborah, Thank you so much for taking the time to share your rating with us. We are happy to see you had a positive experience with us for the most part. If there is anything we can do in the future to better your experience for next time, please do not hesitate to let us know. We strive for 5 stars and to provide you with the best service possible! Thank you for choosing Sears and have a wonderful rest of your day!
Sears Home Services on December 14, 2017
Robert G
The mechanic was great, once he got there! Phone answering scheduling, needs more training!!!
Customer service response - Hi Robert! Thank you for taking the time to share your rating with us. We value your feedback as we use it to make improvements to our business. We are happy to see you had a positive experience for the most part though. We appreciate you choosing Sears for all your service needs, and look forward to seeing you again next time! Have a great rest of your day.
Sears Home Services on December 14, 2017
Christine R
The service and technician that worked on my dryer were excellent. The technician was friendly and knowledgeable. He answered questions that I had. My complaint doesn't have anything to do with the service, but rather with the scheduling which seems to be sourced out as everyone seems to only know enough English to schedule and doesn't understand when you say a date/time doesn't work and schedule it anyway.
Customer service response - Hi Christine! Thank you for taking the time to let us know about your recent service visit. We are thrilled that you had a great service experience and apologize for any inconvenience we my have caused you in this process. We appreciate your business and look forward to assisting you in the future.
Sears Home Services on December 14, 2017
Ollie H
This was not a repair but it was a warranty check up. The tech did not use the booties that I saw in his tool box. He didn't act as though he was familiar with this model of washing machine.
Customer service response - Ollie, thanks for letting us know. We strive for professional and comprehensive repair staff. We apologize for any inconvenience. We would love to look into this for you to see how we can help in any way. Please send us your first and last name, phone number, and address associated with the account/service to SHSSocialCare890@searshc.com. We look forward to assisting you in the process. ^OC
Sears Home Services on December 14, 2018
Kayla D
Five stars as long as Sears outsources the repair. The third party provider was able to diagnose my issue over the phone, get a part in by the next day, and then service the equipment all within 4 days of me calling in the issue. If the repair is done by Sears then I would only give them 1 star. You are looking at 2-3 weeks in obtaining a repair. Totally unacceptable, and something that could be corrected if their process wasn't so convoluted.
Customer service response - Thank you Kayla for updating us about your experience. We are sorry to hear you are not having a positive experience with the service in some instances. We constantly work to improve our operations and services all across the board to make it easier for our members. We hope to keep serving you and providing you positive experience all of the time. ^OC
Sears Home Services on December 14, 2018
