16395 Washington St Reviews

The two repair persons involved with repair of my riding mower called to alert us of their imminent arrival and that was appreciated. The first technician completed diagnosis of the tractor's problem of stalling when warm and ordered a part, that was replaced by the second technician. Unfortunately, the stalling problem still exists and I will have to contact Sears to have further work done by them to solve this problem,

Sears repair service is fair in terms of pricing. Everything is itemize with clarity. Service quality vary due to technicians. I had two different technician associated with Sears come out to fix the washer. The senior technician on the second time was much better and much more professional and the quote for the repair was also cheaper. Be careful talking to reps. I talked to a native English speaker representative (mostly from the states) and she was on top of everything and no problems. But once the order for parts was in then I was directed to an Indian representative every time. And things started to go wrong in terms of scheduling and getting follow up repairs. Online system seems to be better than phone calls with Indian representative. The repair was slow, over a month to fix my washer maybe to the scheduling issues I had.

Can get parts but has an attitude

Not sure how to rate this.... this was the 5th time someone has been here for the SAME PROBLEM!!!! I'm told its a manufacture problem. So now i'm just waiting for the problem to present it's self again..... I'm NOT VERY HAPPY ABOUT THIS PRODUCT. IT'S A SAMSUNG REFRIGERATOR!!!!

Technician arrived about an hour past appointment time through no fault of his own... they're heavily booked. Parts and installation to be done in about three weeks. My refrigerator has been inoperable for nearly a month and by the time it's repaired it will be about 2 months and I've had to rent a refrigerator just to get by. And I have a service contract.

Sometimes hard to understand the people on

Our technician RJ was excellent. He did the repair efficiently and quickly. The communication with the repair services is IMPOSSIBLE. My first call to you was December 18th! There is never a real person to help! Then if you do get a real person they are from out of the country and the communication is difficult. Our service was CANCELED TWICE! Finally RJ arrived on the 10th of February to fix this refrigerator. I would never have purchased this refrigerator if I knew it had LG parts! The last refrigerator I had was LG and I had to replace it after 18 months! So, long story short. This has been a nightmare. You need to employ REAL people who can assist customers. Hire from within the US.

The repair man was polite and knowledgeable and he fixed our oven in a timely manner, but $72.00 for a part and $258.00 for labor is quite over expensive I feel taken advantage of wow $258.00 for labor not even hear an hour.

Technician was quickly told me the part for my electric oven was no longer available. Shame on Sears. This news cost me $135.00. On his way out the door he pitched that he could clean my dryer for $50.00. When I said ok do it, he claimed he couldn’t because he had closed the repair ticket and had to go to his next customer. Probably will not by Kenmore/Frigidaire again.