16395 Washington St Reviews

Sometimes hard to understand the people on

Our technician RJ was excellent. He did the repair efficiently and quickly. The communication with the repair services is IMPOSSIBLE. My first call to you was December 18th! There is never a real person to help! Then if you do get a real person they are from out of the country and the communication is difficult. Our service was CANCELED TWICE! Finally RJ arrived on the 10th of February to fix this refrigerator. I would never have purchased this refrigerator if I knew it had LG parts! The last refrigerator I had was LG and I had to replace it after 18 months! So, long story short. This has been a nightmare. You need to employ REAL people who can assist customers. Hire from within the US.

The repair man was polite and knowledgeable and he fixed our oven in a timely manner, but $72.00 for a part and $258.00 for labor is quite over expensive I feel taken advantage of wow $258.00 for labor not even hear an hour.

Technician was quickly told me the part for my electric oven was no longer available. Shame on Sears. This news cost me $135.00. On his way out the door he pitched that he could clean my dryer for $50.00. When I said ok do it, he claimed he couldn’t because he had closed the repair ticket and had to go to his next customer. Probably will not by Kenmore/Frigidaire again.

I was given a 9 hour service window that was extended to 11 hours and finally a tech showed up. No issue at all with the technician but for a 30 minute diagnostic check I had to clear my schedule for 11 hours! A 4 hour window is acceptable, how they expect people to sit around for 11 hours is completely unacceptable and excessive.

Sears is not the Sears I grew up knowing for their dependability and customer service. I had them out via my warranty company, to repair my ice maker. They gave me an 8 hour window and on the 1st appt, at 6:20pm I received a text telling me they would not make it due to staffing issues. Yet my window for that day was 8-5pm! Then they were to come again to install the ice maker. I made the appointment directly with the service tech that was out to diagnose the issue. Again I was given an 8 hour window (guess you have to take yet another day off a work waiting for a service tech to show up). The morning of this appointment I received a text telling me they needed to reschedule! OMGosh! REDICULOUS! I had taken 2 days off of work to wait at home for them and they did 2 no shows/cancellations day of! UNACCEPTABLE! They did finally come out and replace the ice maker but if I had my choice, Sears would not be my first! Be warned!

I don't like the all day time frame? Half a day should be able to work? Also never used the part he ordered? used one in his truck? I had to have two repair calls because he said he did not have the part, then used one from his truck on second visit?

There is zero contact possible with a human. The part ordered was allegedly on back order and my appt was rescheduled multiple times. It took nearly 2 months to get my ice machine fixed and I won’t know for sure it’s fixed for another day or two. I have not been pleased with any part of this process. The technician asked if we had electrical tape he could borrow. Used our bathroom on both his visits and was not overly professional in any of his behaviors or mannerisms

Amazingly helpful technician!, 5/5 for him, but the frustration of NEVER being able to talk to a live customer service person over 3 days of delays and reschedules, only to then have this company try to charge me $700 for a $50 dryer part is not going to entice me to come back.

After the first visit we had the wrong part sent. Another part was sent, still did not fit the way it should. The technician stretched the hose and took a short cut so he could clamp it on. It seems to me the hose could have been measured and make sure it was long enough. I am hoping it does not spring another leak. This work took over a month to be fixed and I am not sure about how it was fixed.