16395 Washington St Reviews

I was given a 9 hour service window that was extended to 11 hours and finally a tech showed up. No issue at all with the technician but for a 30 minute diagnostic check I had to clear my schedule for 11 hours! A 4 hour window is acceptable, how they expect people to sit around for 11 hours is completely unacceptable and excessive.

Sears is not the Sears I grew up knowing for their dependability and customer service. I had them out via my warranty company, to repair my ice maker. They gave me an 8 hour window and on the 1st appt, at 6:20pm I received a text telling me they would not make it due to staffing issues. Yet my window for that day was 8-5pm! Then they were to come again to install the ice maker. I made the appointment directly with the service tech that was out to diagnose the issue. Again I was given an 8 hour window (guess you have to take yet another day off a work waiting for a service tech to show up). The morning of this appointment I received a text telling me they needed to reschedule! OMGosh! REDICULOUS! I had taken 2 days off of work to wait at home for them and they did 2 no shows/cancellations day of! UNACCEPTABLE! They did finally come out and replace the ice maker but if I had my choice, Sears would not be my first! Be warned!

I don't like the all day time frame? Half a day should be able to work? Also never used the part he ordered? used one in his truck? I had to have two repair calls because he said he did not have the part, then used one from his truck on second visit?

There is zero contact possible with a human. The part ordered was allegedly on back order and my appt was rescheduled multiple times. It took nearly 2 months to get my ice machine fixed and I won’t know for sure it’s fixed for another day or two. I have not been pleased with any part of this process. The technician asked if we had electrical tape he could borrow. Used our bathroom on both his visits and was not overly professional in any of his behaviors or mannerisms

Amazingly helpful technician!, 5/5 for him, but the frustration of NEVER being able to talk to a live customer service person over 3 days of delays and reschedules, only to then have this company try to charge me $700 for a $50 dryer part is not going to entice me to come back.

After the first visit we had the wrong part sent. Another part was sent, still did not fit the way it should. The technician stretched the hose and took a short cut so he could clamp it on. It seems to me the hose could have been measured and make sure it was long enough. I am hoping it does not spring another leak. This work took over a month to be fixed and I am not sure about how it was fixed.

technicians were great. got the job diagnosed and done. great. The parts department was terrible, they sent me a part for a lawn mower to fix my High definition TV. which already took ten days to get TV fixed, ended up taking another ten days to get the repair done. customer service ended up charging me another $80. after the repair, when they should have said forget about the payment, it was our blunder.!!!!!!! but thanks very much to the technicians.

I had an appointment for my yearly service call on my washer/dyer. I had been experiencing a problem with my HE Kenmore Elite washer. It does not dispense my liquid soap. The service woman made numerous attempts and concluded it is not siphoning the soap at all. Her only thought was to order a new plastic soap dispenser. I have received the new one, however, it is no different at all. The soap still remains in the tray. I override this by putting the soap directly in the machine which is not how this very expensive machine is supposed to operate. I now have a new service call for this coming Saturday 26Sep. It is a real burden to have to be available to meet service calls. I hope the problem will be rectified on this next visit. Also, the service person at this last visit did not drain the area of the washing machine that they are supposed to. It wasn't even looked at.