16395 Washington St Reviews

Tried to fix dishwasher, didn't have correct parts, ordered parts. When parts came, one was broken.

Don't know if I'm more disappointed in the service or the dishwasher that won't clean the dishes. The technician ran tests, said it was all he could do and the darn thing just doesn't clean the dishes even when we rinse and brush them off first.

The repair, which took 51 days to complete, created additional problems with our TV. Now we have to wait an addition 2+ weeks for a tech to return and diagnose the current problem(s).

The technician was very nice and knew what he was doing. The issue is, Sears sent someone to diagnose what the problem was, but not someone who could diagnose the problem and FIX the problem in the same visit. So it is a 3 step process, one visit to diagnose, then order parts, then send another tech to fix the problem. Seems like a lot of duplication and multiple service calls for the clients.

All went well until I washed a second load of clothes; the washer again wouldn't pump out the water. Getting a tech back requires a 6 day wait. I think a quicker return should be the norm.

We had substantial difficulty in scheduling an initial repair. Then the tech determined that my refrigerator needed a new compressor (only 5 years old). the compressor was under warranty but $460 in labor later (about 2.5 hours of work) we thought we were all set. It turns out this compressor (made by LG) is know to fail routinely. Now, after the replacement compressor was installed, the refrigerator compartment will barely get below 60 degrees. Freezer compartment seems to be cold enough to keep items frozen, but not much beyond that. I just contacted Sears to set a follow-up appointment which is now set for over two weeks away. We are kind of stuck as this was a Sears Brand Kenmore "Elite" refrigerator. In summary, extreme difficulty in scheduling, tech charged $460 and my refrigerator is not working correctly and now I have the pleasure of waiting over 2 weeks to see what they did not correctly diagnose. Can't wait to see what they attempt to charge me for the next service call.

Service tech was only there for 5 minutes (according to tenants) and never attempted to call me with a list of repairs. He just "fixed" it and charged me - although the invoice has no details of the repairs made or parts fixed. Tech called to tell me he was on the way, after that I heard nothing until I received the invoice. To top it off, my tenants reached out to me the next day to tell me that the furnace is still blowing cold air, so the "repair" only lasted 1 day.

First off, the technician did a fine job. Professional, courteous, did a good job, explained everything so nothing against the actual work. It was the price, which he had nothing to do with, that got me - $25 for parts (ok) and $269 for labor (less than an hour). Wow... Let my mistake be your warning.

Sears not reliable on service. They had me waiting for scheduled technician to show up to work on refrigerator then canceled for new date. Never called me just sent text. They seemed more interested in getting you to sign up for multiple appliance warranties. Warranties get the job done. No warranty, no reliable service. Had to hire another company.

2 hrs late of anticipated arrival w/o any updates. We saw him preparing to leave w/o contact, invited him in. 20 min later, we were advised of the claim denial., no coverage, fault of owner/user. He left the defective part in worse condition than it was found. Research indicates this is common defective door manufacturing, and replacement cost is 1/2 or greater than initial purchase price of unit. Lowes will work with customers with other repair options, which we did.