16395 Washington St Reviews

He didn’t do anything and he signed my name to the documents

Tech showed up 2 hours late and then looked at the ice maker for about 20 seconds and said that I'll need to thaw it before he can work on it. Left our house and went to his van where he sat for over an hour. I looked outside and he was actually sleeping! Then lied and said that I damaged the ice maker. What a joke. I have CHOICE Home Warranty and they scheduled the repair so I didn't have a say in the matter. Run away from both.

Worse appliance repair service, not able to speak to a live person to reschedule my appointment, and the AI agent responding only had a few options and the option to speak to a live person was not given to me. Will never use this company again.

Tech left with out really looking at the machine or giving me a new appt

Sears showed 3 times, first guy said ordered part and the would be installed the following week. I called warranty company so they showed the following week, no parts and unaware they had been there before. I was then told the part is no longer available and he left. 4 days later second guy retuned and told me again that the part is unavailable (what a waste of both of our time). During the process I attempted to contact Sears on several occasions only to be left with a stupid AI which could say nothing more than no live agents available, ever. Sears use to be a good company but now it appears they just don’t care about providing a good service, sad state of things. Anything they billed my warrant company would be to much. No option for zero stars.

Purchased a 3 year extended warranty on my Samsung washer and dryer through Lowe’s at time of purchase. Has an issue and scheduled a service call which is handled by Sears Home Services. When scheduling the appointment I get a date a week out and the arrival time was between 8am and 5pm. Seriously I have wait around all day. Anyway the day comes for the appointment and I receive an email and a text saying my service person will be here at 10:32am, then around 9:30 I get an update that I’m now at 11:47am. This BS goes on several more times and then at 4:31 I get a text saying my technician is on his way. It’s now 5:15pm and no technician or call or anything. The few numbers I found for Sears Home Services have no way for you to talk to a live agent. The chat system is not able to take a typed question as it’s only provides you with a question to ask and answers to choose from. Absolutely the worse experience I have dealt with in years. And for this fantastic experience I paid almost $500 for this extended warranty. My next review will be on Lowe’s site. This is a good example of why Sears went bankrupt and basically closed up shop. Somehow this part of the business remained opened. Do not waste your time or money on dealing with this company.

Technician never showed up but claimed to complete the repair, emailed an invoice ($0), and never showed up or called.

My refrigerator is still not working. I don’t know why they did not fix it. I’ve been waiting for almost 3weeks to one month without a fridge.

The first time he came he came after 4:30 PM when my window was from 8 to 3. He did not apologize for being late. He looked at the dishwasher needed to order parts and asked me for my Wi-Fi password, which I thought was weird, but I gave it to him so that he could order parts and then I looked down and he's actually playing a game on his personal cell phone. He said he had to go out to his truck and look for parts then he called me and told me that they ordered parts and they let me know when they were in. This time when he came, he did work on it by put in the part and said that it was still not working. He did some testing with the wire connection tester. There was a huge sound and a big spark, and I thought he got shocked but he said he was OK. There was no longer any lights on the display he said he had to go out to his vehicle to call AHS because the dishwasher was unfixable. He came back in and said that they would call me in 2 to 3 days from HS and he left.

**Update** Sears responded with a 1(800) phone number to call for further assistance….It is an automated system where you cannot get through to a real person. This just exemplifies my experience below…DO NOT USE THIS COMPANY Original Review: This was one of the worst warranty experiences I have experienced. We purchased the protection plan at Lowe’s for our fridge. 3 years later, we needed to file a claim. The technician came to our house clearly under the influence of drugs/narcotics. We called the Lowe’s customer service center and requested they help us get a new service technician. One week later, the same technician came back to complete the repair. He was extremely rude and did a horrible job. I do not recommend A&E Factory Services. And, since they own the contract for Lowe’s warranty, I would never recommend buying from them. A&E Factory Services also has terrible communication and no way to file a complaint. Do NOT buy the Lowe’s warranty, and absolutely never use A&E.