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3400 S College Ave Reviews
Read reviews from customers who used our services at 3400 S College Ave
Total reviews
150
Average Rating
4.5/5
We're nice young men but
Did not fix the problem. Makes a lot of noise that is not just the ice dropping
William J,
Windsor, COConstructive Criticism
Rolla arrived without calling first (said he tried but phone found to be functional). Poor guy was continually yawning, don't believe he was well-rested. Here for almost an hour, 4o min in his van, about 10 min in my bathroom, and approximately 10 minutes checking the refrigerator functioning, and vacuuming front and back. Very pleasant person, but don't believe Rolla was feeling well and should have stayed home to rest.
Janet C,
Loveland, COMeh technician
He showed up more than an hour after the eta. He did not have the tools to do the job, and had to make do with inappropriate tools. He was polite, but his clothes and general appearance were disheveled and dingy looking. He did not set clear expectations and did not communicate what he was doing.
MB,
Loveland, COCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1707340268245
Washer diagnostic
While Dustin was prompt I shouldn't have reminded him to not park right next to the trash cans because it's garbage collection day today. He was a little bit miffed that he had to move his vehicle again. Additionally when he was working on the "diagnostic", he turned on tge washer, listened for a few moments, and came to the conclusion that the price for the repair would be close to $900. I asked him how did he know how much that was going to be and how did he know that that was the parts that he was going to be needing? His reply was that he "just knows". To me anybody could guess as to what it is or maybe he was just going off of what I had told him. O asked again, and he said that he "...just knows because he's been doing this for quite a while". I don't care if he's a doctor with 8 years of medical training or not. I wanted to know how he came to that conclusion. He finally estimated that it could possibly be some springs and a belt, but he never even took off a panel or anything to see if there's any other damage to the washer or not, he was just making a guess which I didn't necessarily appreciate, nor his attitude of "knowing" condescension. I can also purchase a new washer for less than $900. Separately it would be helpful if your technicians could work on more than one appliance at a time rather than having two separate charges and two separate technicians taking up the entire day. If you take your car into a mechanic they generally know how to work on more than one type of vehicle.
Rochelle G,
Fort Collins, COCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1704935236130
Terrible.. machine still doesn't work
The same technician has come 3 times, ordered parts but does not stay to see if the issue is resolved. He left yesterday and the machine drain still does not work and is unusable. After each visit, it takes 1-2 weeks to reschedule so my machine has been unusable for weeks.
Kristen B,
Lyons, COCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1766615695791
Repair dryer?
It would have been nice if he fixed the dryer instead of blaming it on the dryer hose. D80 code an hour after he left.
Jason H,
Loveland, COCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1747690189652
Review
The individual who show up was acting really silly and goofy. I finally told to leave I did not feel comfortable with him being in my home. He did not lo8k at the refrigerator.
Gene P,
Loveland, COCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1746221941989
He never showed up
Never showed up to fix the problem HE CREATED in the earlier appointment.
Patricia F,
Fort Collins, COCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1728767682006
Did not assemble correctly
The oven door was not reassembled correctly. The screws are now poking through the front handle and the door does not close correctly. I need someone to return and replace the now damaged handle and properly assemble the door.
Josh N,
Lyons, COCustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1728682335099
Didn't fix it
Came in and said it's fixed but it wasn't. They have no technicians so I'll be w/o AC for over a month before they come again.
Carol P,
Loveland, COCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1720819931409