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1650 Briargate Blvd Reviews
Read reviews from customers who used our services at 1650 Briargate Blvd
Total reviews
322
Average Rating
4.7/5
Terrible service.
So I have been waiting three weeks for a washer. The part came in same day as the service appointment and the guy said he would come back the next day after the part arrived which he never came back after another week of calling around finally got another appointment for today which be replaced the part but didnt bother to check to see if it works which it does not so now i have to contact the company again to come back out and repair it again which will be now another week minimum to which now i have been going to the laundromat for a month using quarters which is very inconvenient why not check to see if it works before leaving the house? I guess we shall continue the poor service and request another tech to come out and re evaluate the washer.
Chevon N,
Colorado Spgs, COCustomer service response - We are sorry to hear you did not have the service experience expected.We will share your experience with our service team.
Sears Home Services on 1691180775214
Update on my repair
James accidentally mixed up appointment times and said he would be here in 30 minutes which evolved into about an hour. He made quick work on replacing my refrigerator fan and set the refrigerator for factory settings. Shortly after he left the refrigerator malfunctioned. I inmed called James. He said he couldn't return and to restart the refrigerator by using the house circuit breaker in the home electrical panel and to call Sears for a new appointment. Since yesterday afternoon we have reset the circuit breaker several times but the refrigerator will not cool to a normal temperature and is currently at 55 degrees Fahrenheit. I called Sears service and they gave a return service call 5 days from now. When I said this is an emergency, I was told that someone would call me in 24-48 hours. This repair service reeks of bureaucracy and uncaring income. Refrigerators should take priority over occasionally used appliances and have same day service. Now I have to begin the process of evaluating and throwing out fresh food.
Roy R,
Colorado Spgs, COCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist.Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected] .
Sears Home Services on 1691012444529