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1650 Briargate Blvd Reviews
Read reviews from customers who used our services at 1650 Briargate Blvd
Total reviews
322
Average Rating
4.7/5
dryer repair
Tech "fixed" Gas dryer 7/19/2025, then left. When I did laundry that evening, the dryer was making the same screeching noise that the tech was supposed to repair. Now I have to schedule another repair appointment and there is no way in any of the forms to indicate that this is a return visit because the first guy did not fix it. I had better not be charged for this 2nd visit.
Diane A,
Colorado Springs, COCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1753134483297
Disappointment
My adult son was here while he worked and he was loudly cussing, moody & rushed out. I came home and found the biggest mess I've ever seen a hired worker leave. Stuff was on my carpet, my entire kitchen floor covered in lint, dirt, grime, 3 soaking wet towels. I had to immediately sweep & mop entire kitchen. He also did not reset water filter it was left on red. I only hope he actually repaired the filter & ice water seal properly since I was not here to watch.
Jennifer C,
Colorado Spgs, COCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account. Thank you.
Sears Home Services on 1745098543988
Warranty Issue
We scheduled to have our dryer looked at for a squeaky noise. After taking the entire day off because a window between 8am-5pm couldn't be identified, the technician showed up and said he couldn't do any work on the dryer because he was told it was a washer. That's not my issue. He was already there and didn't even try to help. What a pain to deal with.
Michael R,
Colorado Springs, COCustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1741815449236
service
this is will our 5th appointment tomorrow. everytime someone comes, they say, it's fixed. we are over 6 weeks without a refrigerator!!! and $900 on parts, that don't seem to be working. will we get a refund on those parts? this is so dissapointing!
Richard F,
Colorado Spgs, COCustomer service response - We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1724882221125
Dryer is still broken
My experiance with the warrenty service is disappointing. Im not sure if the lack of technicians knowledge or the lack of understand the appliance. I have had four visit for my dryer and its not charles's complete fault but my dryer is still not warming up when does sears decide that the repairs are not working and we need to look into a new dryer
Mary G,
Peyton, COCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team
Sears Home Services on 1697294916916
Wasted my whole day for nothing
Technician should review the report/diagnosis from the previous appointment and get authorized from ins BEFORE coming the second and then realized what's the second appointment for … we have 2 babies at home and we waited Frim 8-5 window time .. this is crazy window time like we couldn't do anything but just waiting . And he didn't even update the arrival time until we called then he didn't know what's the appointment for THEN realized it's the same fridge that he worked on at the first appointment THEN start to call home warranty for authorization … to recap .. wasted our whole day and ruined our schedule. Another thing, we had to move everything … all stuff in the fridge out a night before bc we could not have done it in the morning bc we have to drop off the kid at school. Bottom line, disappointed and upset … from the home warranty to the tech ..
Andy N,
Colorado Spgs, COCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1697232755410
They gave up
After four visits, Sears decided to just tell us they couldn't repair it and ended the whole thing.
CGarko,
Colorado Spgs, COCustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695762499862
It's been a nightmare so far
For over 2 months they try to fix our dishwasher. I think today we had the 5th different technician, and one of them was beyond ridiculous and unfriendly accusing us we put water in it (dishwasher wasn't draining after cycle) after the cycle!!! Wrong parts were ordered delaying the repair and today a technician installed a part (display) and started a cycle letting us know to let it run and left. After the cycle we opened the door and it fell right on the floor, no spring tension to hold it back, and the frame, which covers the replaced capped at least a quarter inch and can't put in.... a nightmare!!!!
Markus E,
Colorado Spgs, COCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1692913340838
Terrible actions by repair person
When the worker arrived at our house, he was as mad as a "hornet" because his boss had assigned him additional calls that he had not expected and things went downhill from there. By the time he was mostly done, my wife was afraid to be around him and we had words. His statement that "he would not return to our house" was rather cute, who in their right mind would want him back!!
Andy Ballas,
Colorado Spgs, COCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1692827098396
Bosch Dishwasher still not fixed
After the fourth time someone has come to look at/work on our dishwasher, the original problem (water not getting hot enough to dry dishes) is still not fixed. Charles (Chuck) on the 1st (Tues) came to look at the unit not pumping water after his last service. He reset the dishwasher and it worked, but after running a couple loads of dishes since, it is apparent the heating unit is still not heating the water to the desired temperature.
Simonemicha R,
Colorado Spgs, COCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1691183639719