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14200 E Alameda Ave Reviews
Read reviews from customers who used our services at 14200 E Alameda Ave
Total reviews
255
Average Rating
4.7/5
Whole experience bad accept tech
Dan was great but am tired of appointments being changed and having to keep Checking for changes in the tech link. Sears should call if they are rescheduling. This has happened several times. Also the wait was ridiculous 3-4 weeks without a dish washer - really? We never had that before with Sears - you need to hire more service men.
Virginia H,
Aurora, COFurnace issue
Arrived promptly and answered all of our questions. When he decided that it was an electrical problem, he called and let cinch know so they could set up an electrician to come out.
Kalomira R,
Denver, COTom M
Look, it took FOUR appointments to get a service call! That is unacceptable. What is acceptable is Daniel's service and professionalism. He did a quick and thorough job. Well done, Daniel. Kenmore needs to do a better job of setting and keeping appointments. It took 5 weeks and four sheduled appointments to get a a service call.
Tom M,
Aurora, CORefrig repair
Daniel was great ! Professional experienced etc The experience of never being able to Tslk to a human bring is awful ! The AI experience I hate. Also ur window of 8-5pm is way too broad
Carole L,
Aurora, COGreat service
Erick did a great job. And communication with scheduling was also great
Kristie G,
Aurora, COSears Tech
First of all I don't write reviews to begin with. However the service technician was very thorough professional and just knowledgeable and great. At the end of the day he knew what he was doing.
Jose L,
Parker, COBest to work with!
Casey is very personable and explained everything, fixed my dryer and no problems at all. He explained all the options and it was totally my choice.
Jan R,
Parker, COAnalyze range issue
Dan came over and reviewed with me the burner issue with my range. He was very helpful.
Teresa A,
Aurora, COGreat Technician - But Sears does a very poor job
Dan did a exceptional job with my Washer. The main issue is that Sears does a very poor job of keeping the customer updated on the arrival of technician. The estimated time changed 3 times, I never received a text, only email, and the worst is NO TIME WINDOW! They only say 8 to 5, and they are the worst at managing to this. All other service company's provide a 2 to 4 hour window and keeps the customer updated by text.
Kevin J,
Parker, COSears Washing Machine Repair 16Dec2024 by Erick
On time, courteous, industrious, most professional. GREAT asset to the Sears team, Super quick job ... and the machine works like a brand new one! Many thanks Erick ... a job well done!
Donald S,
Aurora, CO