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14200 E Alameda Ave Reviews
Read reviews from customers who used our services at 14200 E Alameda Ave
Total reviews
254
Average Rating
4.7/5
Great
James was the best. Thanks for sending him . Hope he stays with you
John S,
Aurora, COCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1723850627846
AC Repair Report
I have hired Choice Home Warranty for my appliances. James came in the morning at around 9:30am. He inspected why our AC is not working and have the report to CHW without briefing to me. CHW denied my claim based on the report provided by James. Our AC is 2007 old and there is normal wear and tear. He provided a wrong report that we did not maintain the AC properly and hence the repair is not covered. This is absolutely not acceptable. He left our place at 3pm. He took too long only to provide a bad report to CHW that they denied the claim. We are still living in hot weather in our place. You guys might be professionals. But you need consider the people living inside the house without AC. It has been 90-98 degree this week. Now put yourself in our shoes.
Yesu M,
Aurora, COCustomer service response - We are sorry to hear that you did not have a positive experience with Sears. If you would like us to look into your situation further, please email us at [email protected] with your name, address, and phone number associated with your account.
Sears Home Services on 1722634444912
Communication Could've been Better
The appointment was scheduled 2 weeks after I requested one. I sent in photos of ther serial and model numbers and described the problem in detail. The day if the appointment no one showed or called. I clicked the link in a previous text to find that it had been rescheduled for 2 days later. The technician showed up and was very professional. The cost to replace the cook top was nearly $1000, more than what I had paid 3 years ago for the whole oven and range. This could've been communicated in the two weeks of waiting.
Julie M,
Denver, COCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1721433094707
Washer
This service Absolutely!! took too long to repair. I am totally disappointed in the amount of time it took to repair my washer.
Darlene B,
Aurora, COCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1704840735540
Poor workmanship
Didn't do his job. Told us it was an electrical issue when it was just a dehumidifier pump not working. Paid for an electrician to come out almost a week later to fix the issue that should have been fixed that day.
William P,
Aurora, COCustomer service response - Dear, We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1781118614281
Useless
The tech came twice, did nothing, didn't seem to know why he was there. I called Choice Home Warranty and complained about him and Sears. I contacted Sears not to send him back and they did. I would never hire him or Sears to do anything.
Roger F,
Centennial, COCustomer service response - Dear, Thank you for providing feedback on your recent experience with Sears. We apologize that you did not receive the expected level of service. We value all feedback provided by our members and will relay your experience to our Service team.
Sears Home Services on 1752528860871
Sears
My technician said my air conditioner was not getting power and left. My unit was working now it's not and I paid 100 dollars service call fee and nothing was done and my unit is not fixed.
Regina M,
Denver, COCustomer service response - Dear, We appreciate your time in evaluating your most recent Sears experience. We regret learning that your service experience was not what you had anticipated. We value all member input, and we'll let our service team know about your experience.
Sears Home Services on 1749327184284
Harvard Ave
Erick stated that he fixed my washer as it was shaking and making noises when I washed clothes. I paid Erik his service fee and he left, and the entire visit took about 30 minutes. I went to wash a load of clothes the washer was doing the same exact thing it was doing before so he did not fix it at all but took my money. I called back to see if they could send out another repair man and was told I would have to wait until 09/09/24 after I was told it was fixed. I was told that no one could come back out today even though they are open until 8pm. I was told that they could send someone out on 09/06/24 to waist more of my time that I already took off time from work. I am very dissatisfied with the repair and if I could give Erick a big fat 0 for his review I would, thanks and no thanks for the service.
Roshida L,
Aurora, COCustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1725658052771
The Poorest Excuse for a Workman of SEARS, A DIsgrace
Unwilling or unable to solve a customer issue, this repairman failed. He made no effort at all to assist in the mounting of an oven range hood. Passed the buck. Got out of it.
Larry Matarrese,
Aurora, COCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]
Sears Home Services on 1720560465590
Broke working AC
The tech arrived and checked the unit outside and thermostat and replaced battery. At night when I turned the AC on, it is not starting and the AC unit outside the house is making a humming sound. Doesn't seem to work. Before only the thermostat was responding slow but now after the tech visit and his inspection the AC is broken.
Arshad Z,
Aurora, COCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1718802228572