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427 Main St Reviews
Read reviews from customers who used our services at 427 Main St
Total reviews
90
Average Rating
4.4/5
This technician listened to me but did not act as if he wanted to fix anything. He checked 2 appliances & spent less than 15 minutes in my home. 10 minutes after he left, my Whirlpool gas oven repeated error code FSE1 ( or F5E1) & had to be unplugged.
Susan W,
Customer service response - We apologize for the inconvenience, Susan. We appreciate your feedback and encourage you to contact us directly so we can address the issue with your oven.
Sears Home Services on 1732425769017
Lawson is a very nice gentleman however he needs to expedite his work to supervisors much sooner to gain efficiency in order to relieve his customers of elemental discomforts when their home isn’t working accordingly. He needs to cut down on his returns and install/uninstall times by half. More expert training would serve him to become very efficient and sufficient in his field as he is a good fit for his position. I would live to see him be supported by Sears with proper education and training in his endeavors. Blessings to you Lawson.
BAWHBAWH B,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1767588011334
the service was finally done. the communications was bad. they came out and told us what needed to be done on time. they ordered the part then did not show for the follow up appointment to fix it and it had already been paid for. I had to get pissed and put in for another appointment since it had been over a week since the appointment they did not show to. i called and text the number i had and no answer. It was finally fix after getting upset with the person.
John H,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1719792705513
Absolutely the worst. $300 to clean a filter. No phone support whatsoever. Will not use again.
Eugene W,
Customer service response - We apologize for the trouble you've faced, Eugene. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1779065231587
Our Dishwasher does not have water coming in, the guy touched some buttons following the manual, checked the water pipes, and told me the control board doesn't work, and wanted to charge $700+ to repair it. One day later, I found the dishwasher is leaking, which is a new problem.
Hua Z,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1775436216465
Schedule 2 appointments first one was suppose to be between 1 and 5 pm. Last update was they were going to be about 10pm. Cancel and reshedule for 2 days later for early service 8am to 12pm. Looked on there tracking system said I was next on the stop should arrive 10:11 to 10:39 decided at 100: am to cancel because of no communication. It doesn't matter what number you call you can not talk to any one.
Mary,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1774575968912
This company is horrible. We scheduled an appointment for Monday from 1:00 pm - 5:00pm. We kept getting texts that pushed our time out to 10:00 pm!!! What company makes a house call that late? We rescheduled for today, Thursday from 8:00 am - 12:00 pm, but got a text saying they would be here at 10:00 am. Needless to say we still have not heard from them or seen them. DO NOT RECOMMEND!
Skyler B,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1774575968903
Two other technicians came sentí by American home shield prior to sears and both said the compressor of my refrigerator was out. The sears tech was assigned for the repair and he determined it was the seal he “fixed that” and needless to say my refrigerator is still not working
Sandra R,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1764556641024
Negative. Logan didn’t do the right diagnose or fixed the problem but still charged $129.
Deepshikha K,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1759113532571
Parshotam S,
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on 1757654828268
