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427 Main St Reviews
Read reviews from customers who used our services at 427 Main St
Total reviews
90
Average Rating
4.4/5
The tech was not very talkative about solutions but he did try a thing or two. Only time will tell if it works. He did seem thorough.
Catherine O,
EF V,
Service was great, prompt and professional!
Rosemarie L,
Maria A,
Murtaza B,
Customer service response - Thank you for the 4-star rating ! We're thrilled you had a good experience. If there's anything we can do to make it a 5-star one, feel free to reach out.
Sears Home Services on 1768181287526
Service man was professional and clean and knowledgeable. AI scheduling made it tricky to reschedule. Part seemed very expensive.
Gerrit M,
Customer service response - Thank you for your feedback, Gerrit! We're glad to hear our technician was professional and knowledgeable. We appreciate your input on the scheduling and part cost.
Sears Home Services on 1761087705700
It took a little longer than I expected, but otherwise they were efficient.
Eddie B,
Customer service response - Thank you for taking the time to leave a review. We apologize for any inconvenience caused by the longer than expected wait, but we appreciate your feedback and are glad to hear that our service was efficient overall.
Sears Home Services on 1706229478079
Technician was friendly, informative and fixed my appliance. Customer service with the company was horrible. Unable to reach a live representative when I attempted to call numerous times. Appointment was rescheduled first time without me getting any notification.
Martha G,
This technician listened to me but did not act as if he wanted to fix anything. He checked 2 appliances & spent less than 15 minutes in my home. 10 minutes after he left, my Whirlpool gas oven repeated error code FSE1 ( or F5E1) & had to be unplugged.
Susan W,
Customer service response - We apologize for the inconvenience, Susan. We appreciate your feedback and encourage you to contact us directly so we can address the issue with your oven.
Sears Home Services on 1732425769017
Lawson is a very nice gentleman however he needs to expedite his work to supervisors much sooner to gain efficiency in order to relieve his customers of elemental discomforts when their home isn’t working accordingly. He needs to cut down on his returns and install/uninstall times by half. More expert training would serve him to become very efficient and sufficient in his field as he is a good fit for his position. I would live to see him be supported by Sears with proper education and training in his endeavors. Blessings to you Lawson.
BAWHBAWH B,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1767588011334
