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15600 Whittwood Ln Reviews
Read reviews from customers who used our services at 15600 Whittwood Ln
Total reviews
420
Average Rating
4.5/5
Lucy was terrific. Listened to my description of what was happening and diagnosed the problem immediately. Had the required part in her truck and replaced the part with great efficiency, explaining what she was doing. Great personality. Best of the best! Thank you!
Terry M,
Customer service response - Thank you for your feedback, Terry! We're glad to hear Lucy was efficient, knowledgeable, and had a great personality while addressing your appliance issue.
Sears Home Services on 1792032829168
Martin was professional, courteous, very thorough and efficient! In my very personal experience, I appreciated the fact the he is bilingual in Spanish, (like me), thus creating an instant rapport! Kudos to the organization, for hiring individuals as he!
mike S,
Paid for maintenance Dryer& Washer service call. Isaac was effecient he remover front cover of Dryer It had a Squeak everytime it starts he check belt, drum, settings,not to worry since noise usually stops after few minuets of operation. So far NO squeak. He check and ran all cycles on Washer, explained water levels with cycles, no faulty codes and stated our appliances were well taken care of. To keep them maintained since the are good older models. Isaac was polite and informative he was a 10
Carmen H,
Customer service response - Thank you for your feedback, Carmen! We're glad to hear Isaac was efficient, polite, and informative, and that he provided thorough maintenance for your dryer and washer.
Sears Home Services on 1789009488613
Outstanding! Looking for an air conditioner problem not easily found. Found and fixed. Showed me how the part was defective and showed me the new part’s change. Answer- capacitor. Process to schedule was easy and completely automated until he called to say he was on the way.
Marilyn H,
Customer service response - Thank you for your feedback, Marilyn! We're glad to hear the technician was thorough in finding and fixing the air conditioner issue and that the scheduling process was easy for you.
Sears Home Services on 1788911883056
Friendly professional
George C,
Customer service response - Thank you for your feedback, George! We're glad to hear the technician was friendly and professional.
Sears Home Services on 1788554088939
Regina S,
Customer service response - Thank you for the amazing 5-star review, Regina! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1788482707762
Yvonne M,
Customer service response - Thank you for the amazing 5-star review, Yvonne! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1788458961812
The 2nd tech was very knowledgeable and courteous
partsman6815,
Customer service response - Thank you for your feedback! We're glad to hear the second technician was knowledgeable and courteous.
Sears Home Services on 1787952679907
Technician Rudy was pleasant and thorough. He explained what caused the problem & quickly fixed it.
Evelyn,
Customer service response - Thank you for your feedback, Evelyn! We're glad to hear Rudy was pleasant, thorough, and quickly resolved the issue.
Sears Home Services on 1787948421369
He was on time and communicating all the issues for fast repair
Araceli A,
Customer service response - Thank you for your feedback, Araceli! We're glad to hear the service was punctual and communicative for a fast repair.
Sears Home Services on 1787875210189
Not good at all dont what he is doning
Jeannette C,
Customer service response - We apologize for your experience, Jeannette. Please contact us directly so we can address your concerns.
Sears Home Services on 1785360973710
Very polite and knowledgeable.
Elizabeth S,
Customer service response - Thank you for your feedback, Elizabeth! We're glad to hear you found our service polite and knowledgeable.
Sears Home Services on 1785219000915
Maria O,
Customer service response - Thank you for the amazing 5-star review, Maria! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1784773930659
MARC K,
Customer service response - Thank you for the amazing 5-star review, Marc! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1784680423231
Great service, knowledgeable, and efficient technician! Service cost was justified, for a reliable repair.
Manuel S,
Customer service response - Thank you for your feedback, Manuel! We're glad to hear you received great service and found the technician knowledgeable and efficient.
Sears Home Services on 1784248758064
Lumina L,
Customer service response - Thank you for the amazing 5-star review, Lumina! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1783986594227
Carolyn was very knowledgeable and friendly.
Angel E,
Customer service response - Thank you for your feedback, Angel! We're glad to hear Carolyn was knowledgeable and friendly.
Sears Home Services on 1783807615673
Great communication.
Gabby G,
Customer service response - Thank you for your feedback, Gabby! We're glad to hear you appreciated the great communication.
Sears Home Services on 1782760212698
Gilbert was excellent. Answered all my questions. Was very kind and professional. Give the man a raise!!!!
Tory V,
Customer service response - Thank you for your feedback, Tory! We're glad to hear Gilbert was excellent, kind, and professional, and that he answered all your questions.
Sears Home Services on 1781207780528
The technician was thorough and checked all the equipment util he found the issue. Glad to see the techs are still providing quality service. Can’t say the same about Sears customer service. Replacing human customer service support for AI has been a nightmare when scheduling appointments.
Virginia G,
Customer service response - Thank you for your feedback, Virginia! We're glad to hear the technician provided thorough and quality service, and we appreciate your input on the customer service experience.
Sears Home Services on 1780790779666
Reason for not 5 stars is ,we have 2 year old washer and they came and solved the problem once,but it started again and trouble shooting says it was unbalanced but it will have to be looked at real soon,real soon.Well yes it's hell of time getting someone here to fix it.No blame on Jose,but your AI system is not customer friendly.Actually it's crappy.Go back to a human .Thanks Jose for coming out and fixing the washer
Gabriel L,
Customer service response - Thank you for your feedback, Gabriel. We're glad the initial issue was resolved, and we apologize for the recurring problem with your washer.
Sears Home Services on 1779993678701
Carlos S,
Customer service response - We're over the moon that you had a 5-star experience! Thank you for taking the time to share your positive rating for Sears Appliance Repair. Your satisfaction is our top priority, and we're here whenever you need us.
Sears Home Services on 1721829279909
Very nice person who tried to assist me. He discovered a plumbing challenge.
Mike R,
Customer service response - Thank you for your feedback, Mike! We're glad to hear our technician was nice and able to identify the plumbing challenge.
Sears Home Services on 1777146368523
michele P,
Customer service response - Thank you for the amazing 5-star review, Michele! We're glad to hear everything went well. Don’t hesitate to reach out if you need anything in the future.
Sears Home Services on 1776736427883
(Translated by Google) Very kind and quick, Rudy and Joe, thank you, good job! (Original) Muy amable y rapido Rudy and Joe gracias buen Trabajo
Roxana M,
Customer service response - ¡Gracias por tu comentario, Roxana! Nos alegra saber que Rudy y Joe fueron amables y rápidos en su trabajo.
Sears Home Services on 1776565737124
