3350 Naglee Rd Reviews

Showing most recent reviews from verified customers of Sears Home Services

Average Rating: 4.4/5 (147 reviews)

Isabella G

August 28, 2024

Friendly and professional

Source: Google

Customer service response - Thank you for the 5-star review! We're glad to hear you found our service friendly and professional.

Sears Home Services on August 28, 2024

Johnie B

September 18, 2024

We never seen the person. We have been without air conditioning since July 23 2924. S omeone lied and said that they arrived at my. My husband went outside to greet the but he was not here and today a person was supposed to repair our air conditioning. To Know we have been for repair person for months. My wife is in a heart monitor machine and I explained this to Your Team. This is unacceptable, poor service and My bet not die because y'all lack of communication. Iam rating y'all an O for poor services.

Source: Google

Customer service response - Thank you for the 5-star rating! We're pleased to hear that Melvin provided you with a polite and informative service.

Sears Home Services on August 26, 2024

Randy F

August 22, 2024

Polite, efficient and best of all the dryer works!

Source: Google

Customer service response - Thank you for your positive review! We're delighted to hear that you had a great experience and that your dryer is working perfectly.

Sears Home Services on August 22, 2024

Marianne M

August 15, 2024

Very polite and explained in detail what he had done.

Source: Google

Customer service response - Thank you for sharing your positive experience. We're pleased to hear that our technician was polite and thorough in explaining the service.

Sears Home Services on August 15, 2024

Harish K

August 01, 2024

very fast in identifying the issue and addressed it

Source: Google

Customer service response - Thank you for taking the time to share your positive experience. We're delighted to hear that you were satisfied with the prompt and effective service.

Sears Home Services on August 01, 2024

todd N

August 01, 2024

The gentle that came today was very informative and engaging. He generated a report for me to reference later. The gentleman you sent a month ago gets 1/2 star, if that. I work in construction and I am fairly familiar with best practices. He did not perform 1/2 the things he was suppose to. The report he supposedly generated I have yet to receive. If the gentleman that came today didn't inspect and fixed what he did today I was going to cancel your service. The gentleman today deserve more than the 5 stars I gave him.

Source: Google

Customer service response - Thank you for your honest feedback and highlighting both positive and negative experiences with our service. We apologize for the inconsistency and are glad the latest visit met your expectations.

Sears Home Services on August 01, 2024

Amy H

July 30, 2024
Source: Google

Customer service response - We greatly appreciate your 5-star rating! It warms our hearts to know you had such a wonderful experience with Sears Appliance Repair. If there's ever anything you need or if another appliance needs our attention, don't hesitate to reach out. Thank you for choosing us!

Sears Home Services on July 30, 2024

Sukhwant S

July 23, 2024
Source: Google

Customer service response - A big thank you, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.

Sears Home Services on July 24, 2024

Michael U

July 15, 2024
Source: Google

Customer service response - A big thank you, Michael, for your glowing 5-star rating! We're thrilled that you had a positive experience with Sears Appliance Repair. Your trust means the world to us, and we're always here for any future appliance needs.

Sears Home Services on July 15, 2024

Thann V

July 16, 2024

Technician came on a Tuesday to fix my Bosch dishwasher which displayed code -25 meaning the machine was not draining properly. Seemed to work well when he left, but error code E-24 (clogged filter) came on after doing a dish load in the evening. Technician returned the next afternoon and used a snake to unclog the drainage. Total success!

Source: Google

Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.

Sears Home Services on July 15, 2024

Average Rating: 4.4/5 (147 reviews)

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