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3610 Torrance Boulevard Reviews
Read reviews from customers who used our services at 3610 Torrance Boulevard
Total reviews
396
Average Rating
4.7/5
Did not fix, wasted my time, double charged for service call
Bad. Complete waste of my time. About 4 hours of my time for Sears guy to order 4 lightbulbs to fix fridge. Turned out not to be the problem. But he closed it out with home warranty co as resloved. On top of it he charged me twice for the service call fee that is only due one.
ChoiceHomeWarantyCustomer,
LA CaliforniaCustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1708452467237
Unacceptable Disappointing Work Ethics
Lazy, Rude, No Integrity, Zero Work Ethics, Complicated Situation, Angry, Combattive, Unprofessional, and will not be allowed on property again.
Michael M,
San Pedro, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at {{[email protected]}} . We look forward to hearing from you.
Sears Home Services on 1708020940680
Failure
My Kenmore washing machine has been leaking water for two years and Sears Home Services was never able to fix it and they will not authorize a replacement
Jeffrey Y,
Torrance, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1707442225307
Should be no stars
He spent 10 minutes. Said the water line was cut and I needed a plumber. I called a plumber. The plumber located the water line in 5 minutes, hooked it up to refrigerator. After doing so, the refrigerator leaked. Plumber said it would be necessary for appliance repair person to repair refrigerator. I paid Sears for nothing. Then I had to pay a plumber for what Sears had to do, attach the already present water line to fridge and then locate problem with fridge/freezer.
Theresa M,
Redondo Beach, CACustomer service response - Dear Theresa thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1697146260770
Dissatisfied and Disappointed
I give Eric Q a negative ten. I selected one start because I had no choice. Eric was unpleasant upon arrival at 6:00 pm. He immediately said there's nothing he could do if I need any part because the office is closed. He suggested I call and make another appointment. I waited all day 12-5:pm for my refrigerator to get repaid. He asked if I had a cooler and suggested I put my food in it.
Tracy M,
Lomita, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1696627783571
Didn't work on appliance
He came in and said that the appliance needed to have a serial # on the door. I gave him the manual that came with the appliance that had the serial # on it. He said it was company policy. He should have worked it out with Thor (who scheduled him)…instead he left and didn't touch my appliance. I understand about company policy….just a little upset at the moment.
Mike N,
San Pedro, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1695850563327