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3610 Torrance Boulevard Reviews
Read reviews from customers who used our services at 3610 Torrance Boulevard
Total reviews
396
Average Rating
4.7/5
Horrible
Technician Broke my freezer handle. Was cussing and kicking boxes because he was so upset. Sears no longer offers that handle and I'm caught in between sears, the repair company and the insurance company. This has been going on since 7/30
Deborah T,
Hawthorne, CACustomer service response - We apologize for the difficulties your recent service has caused. Are you currently still having issues with the Unit? If so we can help set a new service appointment, please email us at [email protected].
Sears Home Services on 1726695423045
Dissatisfied
First Extremely late. Second Talked on the phone during service visit. Third I had to leave for a doctor appointment, repairs was not properly completed. After m16 hours my refrigerator is still not cooling properly. Problem ongoing since June!
Wendy M,
El Segundo, CACustomer service response - Dear Customer, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1724449188202
dryer still does not latch.
This is the third time Im asking someone to take care of this. Put new latch in and it still giving me an error code each time. I believe the seal that was replaced a few years ago is not the right fit. at that time tech said give it few weeks, it never compressed, so latch does not close unless you hold it shut till cycle starts...then it locks. Same as before this repair.
Jill B,
Redondo Beach, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1723854451984
Unable to perform service
He called me to ask me to describe the problem which I did. He said he would be over later in the afternoon since he was running behind, which was fine with me because I was still at work. Two hours later he called me to tell me that he would be unable to repair the issue with my washing machine, as it's not covered work, which he failed to mention before. He was also inable to advise on how to get the part to fix it myself. He did not have the part. Waste of time and I'm now going on over a week without being able to use my washer. So much for having a warranty! During the course of our discussion, either the phone disconnected or he hung up on me. I'm thinking he hung up on me because he didn't try to call me back. I'm extremely upset.
Eric H,
San Pedro, CACustomer service response - Dear, We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1723320377999
Barry was the 3rd service agent
We have had 4 service calls So far and none of them were able to fix our problem. They all were very nice but had a different idea if what the problem is.
Leslie G,
Torrance, CACustomer service response - Dear, Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our Members and will share your experience with our service team.
Sears Home Services on 1722635082178
Issue Not Resolved with Samsung Fridge
Took Too Long to address the Concerns. Handle Still Broken Poor Service on Behalf of Sears. Last Tech was Much Better. Today's Tech was in a RUSH for Some Reason.
Shawn K,
Torrance, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1721943141437
Diagnostic
He came before appointment time. He didn't give repair estimation fees and he planned to order repair parts without telling me estimation. I asked him about it and told so not order the parts.
Masahiko F,
Torrance, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1721683080315
Problem not fixed
Misdiagnosed problem 2x at original appointment and then waited 1 month for the part to arrive only to have the problem with leaking water dispenser persist. Left without testing to make sure it was fixed and now we are forced to continue to deal with the issue and the poor service. Very disappointed in the execution and communication with customer service was terrible as well.
Sean M,
Redondo Beach, CACustomer service response - Dear Sean thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1719264448872
Horrible Home Warranty Program
The technician was supposed to install an over but said he wasn't set up to do an install. This is a recurring problem with Sears. This is THE WORST Warranty program. I should receive a refund for the years I have wasted my money with this program.
Stephen J,
Redondo Beach, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1718664689187
Refrigerator repair
Jose was only a helper in this job, so not his fault. The main technician is rude, unprofessional and unqualified Dealing with this repair for 3 months and still not repaired, no refrigeration for 3 months
Martha B,
Torrance, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1708985437423