Appointment Lookup
802-552-4364
3610 Torrance Boulevard Reviews
Read reviews from customers who used our services at 3610 Torrance Boulevard
Total reviews
396
Average Rating
4.7/5
Not very friendly,left a mess. Not sure the dryer works
Jose did not seem very happy to be here. He cleaned up a little bit but left a large mess in the dryer area. Wallet appears he fixed part of the problem. The dryer still squeaks when it starts. I'm concerned that the problem will continue.
Beth R,
Hermosa Beach, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your We full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1764628725849
questions about service
our Kenmore washing machine was not agitate the clothes, it would just make a clicking noise. The service man replaced the actuator, shift then started the machine and it started making the same clicking noise. He then unplugged the power cord, waited a couple off minuets then started the machine and it worked normal. So, my question is could he just have unplugged the machine to start with and we didn't need the part.
Paul W,
Redondo Beach, CACustomer service response - Thank you for rating Sears after your recent experience - your feedback is valued. We apologize if our services did not meet your expectations. We appreciate all feedback from our members and will make sure to inform our service team about your experience.
Sears Home Services on 1728941641375
Refrigerator, Clothes Washer & Dryer maintenance/repair
On the first day he arrived when expected. He worked on the fridge & ordered 2 parts. I suggested he work on the washer & dryer concurrently in case he needed parts for each machine, but he said Sears didn't permit him to have more than one work order open at a time. He worked on the washing machine & had to drive to get a part. He worked on the dryer & had to drive to get a part. He finished both the washer & dryer & left. Checking my email I discovered that the two parts were being shipped separately & would be arriving while we were away on vacation. One part was a UPS-only shipment & I got the part delivered to a nearby UPS store. I had to go there to pick up the part. The other part was transported by UPS but delivered by USPS & I could NOT make any change to the delivery. I arranged for a neighbor to get the box. All repair parts should be delivered directly to the technician or to a local Sears depot NOT to the customer. The second visit was extremely inconvenient. He was scheduled to arrive around 2pm (1pm - 5pm request). When I checked the web site much later than 2pm it still showed a 2pm arrival. I eventually called the Sears Home Services 800 number & the automated system claimed my appointment was in the past. I called again & spoke to a person who took some action. He FINALLY arrived around 6pm & said he had trouble with his truck & had to get it fixed. EITHER HE OR THE DISPATCHER SHOULD HAVE INFORMED US OF THE DELAY AS SOON AS HE DISCOVERED TRUCK PROBLEM & TOLD US A REVISED ARRIVAL ESTIMATE so we would not have been waiting needlessly the entire afternoon. Part way through the refrigerator repair -- with the entire freezer contents on our counter & refrigerator unplugged -- he said he needed to get a copper wire. I thought he was getting it from his truck. When I looked outside his truck was gone! When he finally finished he did NOT vacuum the coils in the front or the equipment in the back like the Sears tech did a while ago. He left all old parts.
Steve B,
Rch Palos Vrd, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1721687407480
Not Familiar with Frigidaire Refrigerators
Eric is a nice enough guy but not trained on Frigidaire refrigerators which was the whole point on calling and providing make, model and serial number. After speaking with another technician the diagnosis was verbal without testing the suspected part. I have no faith in what they said
Sam S,
Manhattan Bch, CACustomer service response - Thank you for taking the time to rate your most recent service with Sears. We are sorry to hear you did not have the service experience expected. We appreciate any and all feedback from our members and will share your experience with our Service team.
Sears Home Services on 1693004141132
Sears Repair Technician
Technician was a no show two appointments in a row. The technician didn't even have the courtesy to call me today. 31 December 2025 to let me know he wasn't comi g. I've been with Sears maintenance program for more than 25 yrs and I have never been treated so disrespectfully as I have been today and on 27 December 2025. On that date 27 December 2025 the technician was a no show. This is totally unacceptable and for what I pay in fees for the maintenance contract, I am so disappointed
Joanne H,
Torrance, CACustomer service response - We apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive for, and we appreciate your feedback. We'll share your review with the team to ensure better accuracy moving forward.
Sears Home Services on 1767391540289
Not sure what this means.
There was no service provided. He could not pull the machine out to provide an accurate estimate. First without opening the machine or run diagnostic he said the cost is around $800 and that he can not deduct the $129 service fee which is promised. I asked may be is the sensor. Then he gave another estimate and still said he can not deduct the $129 service fee which is clearly stated where I order. Someone needs to follow the whole process. He was not able to open the machine. There are more nightmares from this service.
Reza K,
Manhattan Beach, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected]. We look forward to hearing from you.
Sears Home Services on 1761859882939
No show?
1st I was verbally threatened by a technician and now ,no one has been here?
Terry M,
Redondo Beach, CACustomer service response - We value your time and interest in providing a rating for your most recent Sears service. We apologize for the unpleasant experience you had with our services. Your experience will be shared with our service team, and we value all input from our members.
Sears Home Services on 1740697332946
Disappointed
After three appointments and three rescheduled appointments, our washer is now working. We have left over new parts that are shown on our receipt for the repair as installed. They were not. We have them here. The service tech also told us that since there is now rust inside the machine, that it will no longer be covered. Really? It leaked because of a part(s), not because of any anything we did.
Jean S,
Redondo Beach, CACustomer service response - We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1736893760863
Not good
Had to wait 2 full weeks though I got the part needed the next day. I was supposed to have a morning appointment. At 11:45 he assured me would be there between 1-2pm. At 2:45 he told me they needed to reschedule for the following morning. I had paid someone to be there all day - so this now cost me significant money. He shows up the next day, leaves, and it immediately breaks again. Can't get anyone on the phone.
Justin R,
Manhattan Beach, CACustomer service response - We apologize for the difficulties your recent service has caused. We would like the opportunity to look into this to see how we can better assist. Please email us at [email protected] and provide us with your full name, service address, and associated phone number. We look forward to hearing from you.
Sears Home Services on 1731542435644
Terrible
Will never call Sears again for service if any appliance. He showed up with earring in his face and then instead of doing a simple fix on my water/detergent dispenser he took my entire washer apart, handed me screws that were "extra" and my washer is now broken and I need to buy a new one.
Aimee M,
Palos Verdes Estates, CACustomer service response - We appreciate you taking the time to give Sears a rating for your most recent experience. We regret if your experience with our services did not meet your expectations. We value every comment from our members and will let our service team know about your experience.
Sears Home Services on 1727904753329