145 W Hillcrest Dr Reviews

Repairman arrived at the end of his day and immediately had an attitude. Was upset that the information we gave him wasn’t accurate and when we explained that it was a smell coming from the back of the refrigerator he made it out like we probably had food that went bad. The Best Buy geek squad was the one who referred the repair to sears.

Stan seems to be tired and in a rush. My Repair ticket was my freezer door handle wobbles, I watched Dan taking it apart put it back together. He said” Your handle might wobble again because it’s an old handle. If the same problem occurs within the next two weeks call back and ask for Repair again. And I will replace the freezer door.” Stan was only there for maybe 20 minutes and left. I went over and checked the handle on the freezer door and it’s still wobbled. I called the repair line. They told me they will send out another technician the same day. That second technician did not show up. Poor service, I sill have the same problem. And now my freezer door is the problem?

Sears and A&E should be ashamed of themselves. I called to get my dryer fixed and didn’t get it fixed. The technician arrived, agreed with what I said was wrong and wanted to charge me $382 to replace a $25 part. He didn’t have the part so he said he could order it and in 4 more days come back to install it. The use of AI has ruined Sears. Go back to calling your customer before you arrive to find out the issue. I pad $129 for someone to agree with me and the leave. Ridiculous and I will never use this service again. Technician Frank was very nice though.

Horrible service. Repairman showed up 2 hours early and claimed we weren’t home, even though we were home the whole time. The security cameras show that no attempts were made to ring any of the doorbells, approach the gate, or set foot anywhere in the property including the front driveway, etc. The driver provided a photo taken from his truck across the street. How is he going to do a house call if he won’t get out of his truck? Scammy behavior

(Translated by Google) The man arrived and said the total price was $470.00 to replace the drain because that part was broken, and he made me remove the water. I said that was too much money; he told me to sign here and left. I think they're scammers; nobody answers, only automated systems. (Original) El hombre llegó y dijo que el precio total era de $470.00 por cambiar el desagüen porque esa parte estaba quebrada y a mí me puso a quitarle el agua. Dije que es demasiado dinero; el me dijo firma aquí y se fue. Pienso son unos estafadores nadie contesta solo máquinas IA

No service was provided. Technician was not familiar with GE products as he stated he is a Sears Technician.

My dryer is not working

Following repair and quality check, red error light reappeared. No way to reach technician or speak with a live agent. AI generated appointment is only way to discuss this issue.