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145 W Hillcrest Dr Reviews
Read reviews from customers who used our services at 145 W Hillcrest Dr
Total reviews
222
Average Rating
4.7/5
I’ve had a membership with Sears for over a year now, and my experience has been nothing but disappointing. My oven has been broken for months, and despite having a service plan, they still haven’t fixed it. Every time I schedule an appointment, they either reschedule or cancel it last minute with no explanation. It’s been over a year, and I’m still waiting! Customer service is unresponsive, and no one seems to care about resolving the issue. What’s the point of paying for a service plan when they can’t even follow through? I expected much better from a company like Sears. Save yourself the frustration and avoid them at all costs!
Harvinder S,
Customer service response - We apologize for the trouble you've faced, Harvinder. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1727587532760
The worse service technician who provided a high estimate without testing what is the problem.
Sarjit S,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1719792903853
Not reliable to do the job. Didn’t fulfilled the job as scheduled. Wasted my time waiting for this technician to arrive. Highly not recommendable.
Emerson P,
No sense of responsibility. If something is damaged the provider of service/insurer should cover. One should be able to speak to a manager, to speak to someone who speaks and understands English. The "automatic" phone service is aggravating and then one speaks to a dumb agent.
Chris B,
