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100 Santa Rosa Plaza Reviews
Read reviews from customers who used our services at 100 Santa Rosa Plaza
Total reviews
130
Average Rating
4.6/5
No stars bad service The technician enter my house without knocking the door no boots on Use my bathroom without a permission use the restroom and leave it really dirty bad experience
Aleah H,
Customer service response - We apologize for the trouble you've faced, Aleah. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1727751985796
John's service was great but the people responsible for scheduling failed. They missed the dryer check up and the service was scheduled for 8am to 12 pm for the dryer check and the microwave check was scheduled between 1:00 t0 5:00. However, John did not come until 1:30 and checked the microwave and not the dryer because he did not have that service order. Also, John could not call me to tell me he was late because corporate gave him an old discontinued land line number that was but yet I still received auto text messages on my cell phone. So again, John was pleasant, knowledgeable and polite but your business model was a complete failure.
Candace W,
Customer service response - We apologize for the trouble you've faced, Candace. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1725766206479
Went to the wrong house and never called to confirm they were at the right house Edit: it's been two weeks and I still haven't been able to reschedule my appointment. It's great to see that the owner responds to positive reviews but not negative ones, it's already been a month since I was referred by LG but maybe I'll eventually be able to talk to someone at Sears who can schedule an appointment
Megan J,
Customer service response - We are truly sorry to hear about your 1-star rating and the disappointment you experienced with your Sears Appliance Repair service. Your feedback is important to us, and we would appreciate the opportunity to learn more about the specific issues you encountered. Please send us a message at https://www.facebook.com/SearsHomeServices/ so that we can discuss your concerns and work towards a resolution. We value your business and hope to have the chance to make it right.
Sears Home Services on 1709776656067
I had an appointment set for 8-1am. At 3:45 pm I got a call from them wanting to reschedule the appointment for 3 weeks away. That is totally unacceptable... Poor service to no service so far...
Randy G,
