Excellent service by Brian. We have had Sears Master Protection plan for years and I am always happy to see Brian be the technician sent for a repair. He is truly a professional and I appreciate his simple yet precise explanation of whatever the problem may be. He is a kind and respectful person and an asset to Sears technician group.

Very professional. Great technician. On time. Very Helpful. Fully satisfied.

Carlos has provided me service several times. He is always on time, knowledgable, and so friendly.

Very nice and informative tech. Quick and easy repair. His experience showed.

Very good at his job. Did explain everything. Very professional

Carlos might be one of the best Repair men I have ever encountered. He's smart. He knows what's going on with my appliances. He cuts to the Chase he get things done. I am very very happy with all the service he's done on my GE appliances.

Brian was so thorough in his assessment of my repair that he even helped me understand the proper maintenance I needed to conduct on the appliance. He is extremely knowledgeable and so helpful. He also communicated with me prior to the appointment and was on time. I would prefer him for all my appliance needs.

Brian intention to provide the best service, excellent. However, the problem remains. Replacement control boards either defective or not the right one. Summary: Brain great. Repair job failed.

Brian kept a positive constructive attitude, and performed with professional experience to address a challenging situation.