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500 W Warner Ave Reviews
Read reviews from customers who used our services at 500 W Warner Ave
Total reviews
514
Average Rating
4.7/5
Fast friendly and efficient
Lori B,
Customer service response - Thank you for your positive feedback, Lori! We're glad to hear our service was fast, friendly, and efficient.
Sears Home Services on 1760655442877
The technician was terrific and my washing machine is now fixed. It took a couple days because the part had to be ordered. The part got here quickly and the technician came back, replaced the part and all is well. The technician worked incredibly hard as it was tedious. He was s very nice and experienced man. Your virtual assistant is horrible! My name and address on the order were wrong (generated by Sears, not me). The technician would never have found my house because the address on the order did not exist. I suggest you get some humans back on phones to provide real customer service rather than chat bots and virtual assistants. Customer service would be rated a minus 10. Fortunately the technician called me and clarified my name and address. He should not have had to do that if a human took the order rather than a robot.
Dale M,
Customer service response - Thank you for your feedback, Dale! We're glad to hear the technician was terrific and resolved the issue with your washing machine. We apologize for the issues with our virtual assistant and appreciate your suggestion for improving customer service.
Sears Home Services on 1760655717802
Jose was kind, friendly, informative and did superb work. Thank you!
Baruch R,
Customer service response - Thank you for your positive feedback, Baruch! We're glad to hear Jose was kind, friendly, informative, and did superb work.
Sears Home Services on 1760403816310
Alfredo was courteous and informative. Sears was quick to schedule an appointment to diagnose the problem. Supplies came within a day. Alfred returned as scheduled 2 days later to do the repair. Better to pay for a repair than purchase new and have an old machine out there in a land fill somewhere! :-)
Karynn D,
Customer service response - Thank you for your positive feedback, Karynn! We're glad to hear Alfredo was courteous and informative, and that our service was efficient in scheduling and completing the repair.
Sears Home Services on 1760059517884
Serviceman was knowledgeable, professional, and amiable.
Paul H,
Customer service response - Thank you for your positive feedback, Paul! We're glad to hear our serviceman was knowledgeable, professional, and amiable.
Sears Home Services on 1760059510681
Thought water softener leaking but was not. No repair needed.
Terry U,
Customer service response - Thank you for your positive feedback, Terry! We're glad to hear no repair was needed for your water softener.
Sears Home Services on 1759886127670
JAMES M,
Customer service response - Hi, thanks a lot for the 5-star review! We're so happy you’re satisfied with our service. We're here for you whenever you need us.
Sears Home Services on 1759802304524
Our technician was very knowledgeable and quickly resolved our issue
Annie K,
Customer service response - Thank you for your positive feedback, Annie! We're glad to hear our technician was knowledgeable and quickly resolved your issue.
Sears Home Services on 1759715803576
Good Customer Service. Five stars for J Luis C. He arrived earlier than expected - he was professional and hard-working. He repaired my dryer.
Mike W,
Customer service response - Thank you for your positive feedback, Mike! We're glad to hear J Luis C provided good customer service and efficiently repaired your dryer.
Sears Home Services on 1759715868859
Leo was amazing. Very knowledgeable and helpful with our repair.
Jeffrey B,
Customer service response - Thank you for your positive feedback, Jeffrey! We're glad to hear Leo was knowledgeable and helpful with your repair.
Sears Home Services on 1759456911781
