Appointment Lookup
802-552-4364
273 Madonna Road Reviews
Read reviews from customers who used our services at 273 Madonna Road
Total reviews
74
Average Rating
4.4/5
The technician was knowledgeable and quickly determined the problem.
Virginia R,
Customer service response - Thank you for your review, Virginia! We're glad to hear the technician was knowledgeable and quickly determined the problem.
Sears Home Services on 1764806540186
Quick response. Spent a lot of time. Unfortunately the cost of repair was not a good value compared to buying new.
jonathan P,
Customer service response - Thank you for your feedback, Jonathan. We're glad to hear our response was quick, and we appreciate your understanding regarding the repair costs.
Sears Home Services on 1759801089003
Although tech showed me his results on the estimate to repair I didn’t get the email. Tech was pleasant and knowledgeable. Repair too large so I took his suggestions on where to buy a new for less the cost of repair. I’m drying right now!
lisa B,
Customer service response - Thank you for your feedback, Lisa. We're glad to hear the technician was pleasant and knowledgeable, and we hope the new purchase works well for you.
Sears Home Services on 1747025896132
After 4 reschedule appointments, the 5th appointment went smooth and my washer issue was resolved.
Sharon R,
Customer service response - Thank you for your patience, Sharon. We're glad the final appointment went smoothly and your washer issue was resolved.
Sears Home Services on 1742733398737
Terrible time management. Waited for one day for him to come. Then postponed for a day. Then came 4 hours late on the 3rd day. Repair was quick and OK. I didn't se any maintenance work done on the washing machine that I paid $55 for. Don't buy that extra service. Pure padding the Bill.
Jesper N,
Customer service response - We apologize for the scheduling issues and inconvenience, Jesper. We appreciate your feedback and will work to improve our service and transparency.
Sears Home Services on 1733453858358
While the technician Lawrence was terrific Sears, the company he works for is terrible. They are lacking in accurate information, service is slow and they are impossible to talk to. Everything from them is AI generated so it is difficult to get bad shipping information corrected.
Gail G,
Customer service response - We apologize for the trouble you've faced, Gail. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1737519754430
Replaced the lid lock but now washer juat spins slowly and water is trickling in. Repairman said he ran it thru cycles and tested. Asked to test an actual load but didnt said he had run his tests and theybwere all good.
Eisrael G,
Customer service response - We're very sorry for the frustration and poor communication you've experienced. Please visit searshomeservices.com or call 1-800-469-4663 so we can work on resolving this for you. Thank you for letting us know.
Sears Home Services on 1764556641072
Absolutely useless experience. Website was awful you can’t get ahold of anyone, when he finally came he was rude and was only there for his diagnostics fee ($130). Did nothing except give us a number for someone else to come service it. Rip off, id avoid
Taryn D,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1764129892164
The technician was unable to locate the issue other than guesses. He couldn't find the serial number of the unit and said he cant order parts without it. Said service would cost more than unit. Very unhelpful.
Rainer B,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1761182276047
Wanted to charge me 850 for service and bring an extra worker. He gave me 2 reasons what was wrong of which someone on the phone told it was. Didn't put my machine back together. I'm watching a YouTube video and my son will fix the issue all by himself.
Mona B,
Customer service response - We apologize for the trouble you've faced, Mona. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1745454694109
