273 Madonna Road Reviews

Although tech showed me his results on the estimate to repair I didn’t get the email. Tech was pleasant and knowledgeable. Repair too large so I took his suggestions on where to buy a new for less the cost of repair. I’m drying right now!

After 4 reschedule appointments, the 5th appointment went smooth and my washer issue was resolved.

Terrible time management. Waited for one day for him to come. Then postponed for a day. Then came 4 hours late on the 3rd day. Repair was quick and OK. I didn't se any maintenance work done on the washing machine that I paid $55 for. Don't buy that extra service. Pure padding the Bill.

While the technician Lawrence was terrific Sears, the company he works for is terrible. They are lacking in accurate information, service is slow and they are impossible to talk to. Everything from them is AI generated so it is difficult to get bad shipping information corrected.

Really bad scheduling. Tech was scheduled for 8am/12pm. I kept getting changes on times. He ended up showing up at 3:30. This was for repairs on my Medea refrigerator. I waited all day, he never called prior to arriving as stated the tech would. Said he even lived in the area, but was sent to Nipomo first and further areas. I have First American Home Warranty called them to let them know that Sears couldn't fix the problem he said. He explained to the agent what the issue was. The agent referred me to another company out of Bakersfield named, Kleen Masters. Then you try and call and they say there is no live person. Your speaking to a virtual assistant named Samantha who says there is no live person tell me the problem or she'll hang up. What kind of buisness is this? The tech who was Alex said there was only two techs working north county. This is in Paso Robles area where I live. I was inconvienced! Then theres this text they said named Richard who says they can give you an earlier date??? And does not. Its a mess with the communication. Very poor customer service. So my refrigerator will be fixed by the referred new company on Tuesday. I'm going to suggest to American Home Warranty not to refer me to Sears. The AI issues I'm heard from the techs is frustrating for them too.

Replaced the lid lock but now washer juat spins slowly and water is trickling in. Repairman said he ran it thru cycles and tested. Asked to test an actual load but didnt said he had run his tests and theybwere all good.

Absolutely useless experience. Website was awful you can’t get ahold of anyone, when he finally came he was rude and was only there for his diagnostics fee ($130). Did nothing except give us a number for someone else to come service it. Rip off, id avoid

The technician was unable to locate the issue other than guesses. He couldn't find the serial number of the unit and said he cant order parts without it. Said service would cost more than unit. Very unhelpful.

Wanted to charge me 850 for service and bring an extra worker. He gave me 2 reasons what was wrong of which someone on the phone told it was. Didn't put my machine back together. I'm watching a YouTube video and my son will fix the issue all by himself.