2180 Tully Rd Reviews
Showing most recent reviews from verified customers of Sears Home Services
Kalpana D
On time, and very cooservice service
Customer service response - Thank you for taking the time to leave a review. We appreciate your kind words and appreciate your feedback.
Sears Home Services on January 18, 2024
Dan K
Still waiting for replacement part appointment
SueSong
He is very nice, but somehow after he left, the furnace stoped working again, I paid twice for the repair. Now I don’t know what I should do.
Mohammmed K
Doug H
Technicians were great and deserve all the ✨ Customer support was one of the worst experiences I've ever had. Multiple no-shows due to bad scheduling system. Phone tree loops that wasted hours of my time. And chat bots that were programmed by a room full of chimps. The way I see it, they owe me money.
Customer service response - We're so glad to hear our technicians met your expectations, but deeply apologize for the experiences you've had with our customer support and scheduling system. Your feedback is invaluable for improving our service, and we are committed to making it right.
Sears Home Services on July 19, 2024
Kelly H
The service techs were great but the company not so great. Couldn't get ahold of anyone and when my repair tech couldn't get her the set day and time, it was another week for them to come back. I guess they only have a few techs for the whole bay area which makes service appointments difficult. But like I said, the guys were great.
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on April 27, 2025
Gloria C
The technician fixed the door lock. However he was rude.
Customer service response - Thank you for taking the time to leave a review. We appreciate your kind words about our technicians and their willingness to go above and beyond. We apologize if there was any confusion regarding their responsibilities, but we're glad they were able to assist you with the dryer hose.
Sears Home Services on February 07, 2024
Terry M
The tech showed up with a less than pleasant attitude. His first question was, "Is it under warranty? If so, I can order you a new washer." He asked 3 more times in the hour he was there. Ultimately, he said, "There is nothing I can do to repair, but I can order you a new one." That seemed to be his agenda the moment he arrived.
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on June 12, 2025
Julie D
This is the second visit to fix the same problem in the dryer, but after the repair the dryer is still not working. This is not specific to the worker but to Sears home service.
Customer service response - We apologize for the trouble you've faced, Julie. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on May 26, 2025
LISA M
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on May 04, 2025
