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802-552-4364
2180 Tully Rd Reviews
Read reviews from customers who used our services at 2180 Tully Rd
Total reviews
104
Average Rating
4.3/5
Loved the technician and his service. Did not need part previously ordered. Looking for refund. Not seeing it. IMPOSSIBLE to reach anything but AI which cannot adapt to this inquiry. vERY unhappy!
Kathy H,
Customer service response - We apologize for the trouble you've faced, Kathy. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1766023948353
we had three appointments the the tech has never showed up
Cyber O,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1765418086934
The tech showed up with a less than pleasant attitude. His first question was, "Is it under warranty? If so, I can order you a new washer." He asked 3 more times in the hour he was there. Ultimately, he said, "There is nothing I can do to repair, but I can order you a new one." That seemed to be his agenda the moment he arrived.
Terry M,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1749742357569
This is the second visit to fix the same problem in the dryer, but after the repair the dryer is still not working. This is not specific to the worker but to Sears home service.
Julie D,
Customer service response - We apologize for the trouble you've faced, Julie. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1748307046885
LISA M,
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on 1746400229642
Terrible service
Mark A,
Customer service response - We apologize for the trouble you've faced, Mark. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1743044583188
Melody G,
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on 1734934210101
Sears service is a scam. I gave an accurate description of a dryer issue, cycle's timing required resetting. Sears service intake employee noted this description. Then she suggested the washer having a service maintenance. The service maintenance entailed changing a filters any other adjustments needed. What's the service tech arrived he did no more than push buttons repeatedly. When inquiring about what could be done regarding the dryer issue he simply stated it would cost over $600. When inquiring about the washer maintenance rechanging of the filters or making sure it did not require any tune-ups he simply said oh it's running fine. He was at my home no more than 10 to 15 minutes pushing buttons neither appliance was pulled from the wall there was no looking inside behind either appliance. The charge was $189 for him to push buttons. My recommendation is not to schedule any appliance appointments with Sears service.
Charlene A,
Customer service response - We apologize for the trouble you've faced, Charlene. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1734496615545
The technician never arrived. The first time they gave was 8:35am and then kept on changing every couple of hours and the last time gave was 6:38 pm. After that he never arrived and I get email that technical has provided the service. Called 3 times but no resolution. If I could give 0 stars I would
Anshu A,
Customer service response - We apologize for the trouble you've faced, Anshu. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1724565967761
Gurdeep S,
Customer service response - Thanks for the great rating! We're glad you had a good experience. If you have any suggestions on how we can make it even better, we'd love to hear them.
Sears Home Services on 1723358078170
