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2180 Tully Rd Reviews
Read reviews from customers who used our services at 2180 Tully Rd
Total reviews
120
Average Rating
4.3/5
Mohammmed K,
The service techs were great but the company not so great. Couldn't get ahold of anyone and when my repair tech couldn't get her the set day and time, it was another week for them to come back. I guess they only have a few techs for the whole bay area which makes service appointments difficult. But like I said, the guys were great.
Kelly H,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1745799455563
The technician fixed the door lock. However he was rude.
Gloria C,
Customer service response - Thank you for taking the time to leave a review. We appreciate your kind words about our technicians and their willingness to go above and beyond. We apologize if there was any confusion regarding their responsibilities, but we're glad they were able to assist you with the dryer hose.
Sears Home Services on 1707368518416
Sears accepted a job through my home warranty company. I scheduled an appointment for A/C repair on a Wednesday between 8am and 12pm. They have a handy link where you can check the technician’s arrival. The first update was 11 am. It then moved to 2, then 3pm then 4:41pm. There was no contact about the schedule change and still an assumption that I was still available to take the appointment. I called my home warranty company (as there is no Sears number to call). They rescheduled for the next week. Today, the tracker showed an arrival time between 1 and 2, despite the appointment window being the same 8-12 slot. I got a message that the technician was on their way at 11:15am. Then got a thank you message at 11:44am for using Sears. Somehow it was lost in communication that Sears does not service condominiums. I only found that out after reaching out to my home warranty company. Sears never contacted me about the miscommunication, but did send me the link for a review. They’ve wasted a week of my time when the fact that it was a condo was clearly on the address. I’m sorry if this reflects poorly on the technician, who I am sure is great, but Sears needs to clarify what they service and what they won’t when accepting jobs.
Christy M,
Customer service response - We apologize for the trouble you've faced, Christy. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1785371051880
David R,
Customer service response - We want to apologize for your experience and for any inconvenience caused. Please reach out to us at searshomeservices.com or call 1-800-469-4663 so we can address this issue and help make things right. Thank you for sharing.
Sears Home Services on 1784249070212
paint/ wall was damaged
Patty H,
Customer service response - We apologize for the trouble you've faced, Patty. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1780966689044
Loved the technician and his service. Did not need part previously ordered. Looking for refund. Not seeing it. IMPOSSIBLE to reach anything but AI which cannot adapt to this inquiry. vERY unhappy!
Kathy H,
Customer service response - We apologize for the trouble you've faced, Kathy. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1766023948353
we had three appointments the the tech has never showed up
Cyber O,
Customer service response - We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1765418086934
The tech showed up with a less than pleasant attitude. His first question was, "Is it under warranty? If so, I can order you a new washer." He asked 3 more times in the hour he was there. Ultimately, he said, "There is nothing I can do to repair, but I can order you a new one." That seemed to be his agenda the moment he arrived.
Terry M,
Customer service response - We're really sorry to hear about your experience. This isn’t the service we aim to provide. Please visit searshomeservices.com or call 1-800-469-4663 so we can help resolve this for you. Thanks for giving us a chance to make it right.
Sears Home Services on 1749742357569
This is the second visit to fix the same problem in the dryer, but after the repair the dryer is still not working. This is not specific to the worker but to Sears home service.
Julie D,
Customer service response - We apologize for the trouble you've faced, Julie. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
Sears Home Services on 1748307046885
